Receiving and Intake Supervisor

Job Description

Job Description

Who We Are

Founded in 2013, Second Life Mac (SLM) connects people with quality technology through affordable and sustainable Apple device solutions. Recognized for our leadership in Apple device buybacks, we’re driven by innovation, operational excellence, and continuous improvement.

We are a fast-paced Apple device refurbishment company focused on operational excellence, quality, and continuous improvement. Our business is built around a LEAN culture that values efficiency, accountability, teamwork, and developing people. We are looking for a strong operational leader to oversee our Receiving & Intake functions and help drive performance across the warehouse.

Position Overview

The Receiving & Intake Supervisor is responsible for leading daily warehouse receiving and intake operations while managing a team of 10+ employees. This role requires a decisive, experienced operations professional who understands warehouse workflows, process improvement, and team development.

The ideal candidate thrives in a high-volume environment, leads by example, and is committed to creating efficiencies, reducing operational costs, and supporting cross-functional business needs through training and collaboration.

Key Responsibilities

• Supervise and lead all Receiving & Intake warehouse operations
• Manage, coach, and develop a team of 10 or more employees
• Drive accountability, productivity, and performance across the department
• Ensure accurate and timely receiving, intake processing, and inventory handling
• Develop and implement operational efficiencies to improve throughput and reduce costs
• Support and promote LEAN initiatives and continuous improvement practices
• Cross-train team members and collaborate with other operational departments to support business demands
• Monitor KPIs, labor productivity, quality metrics, and operational performance
• Identify process bottlenecks and implement solutions proactively
• Maintain a safe, organized, and compliant warehouse environment
• Partner with leadership to support company growth and operational scalability

Qualifications

• 3–5+ years of warehouse or operations leadership experience
• Proven experience supervising teams of 10+ employees
• Strong operational knowledge in receiving, intake, logistics, or warehouse workflows
• Experience working in a LEAN or continuous improvement environment preferred
• Demonstrated ability to lead people, build teams, and develop talent
• Decisive leadership style with strong problem-solving and decision-making skills
• Ability to adapt quickly and support multiple operational areas as business needs evolve
• Strong communication, organizational, and time-management skills
• Experience in electronics refurbishment, reverse logistics, or technology operations is a plus

What We’re Looking For

• A hands-on leader who leads from the floor
• Someone operationally strong, process-minded, and team-oriented
• A professional who embraces accountability, efficiency, and continuous improvement
• A leader passionate about developing people and strengthening operational culture

Our Core Values
Our core values define how we show up every day—for our teammates, our clients, and our work. They guide our decisions, set our standards, and shape our culture.

• We are a Joy to Work With , bringing positive energy, humility, and respect while communicating openly and supporting one another.
• We Win the Day by taking consistent action and holding a high daily standard, knowing long-term success is built through steady progress and accountability.
• We operate with a strong Sense of Urgency , acting quickly on what matters, staying organized, and taking ownership without procrastination.
• We are Growth Minded , continuously seeking feedback, learning, and improvement, and embracing the discomfort that comes with getting better.
• We Flow Forward by staying calm, learning from setbacks, and maintaining momentum—focused on progress, not perfection.

EEO Statement

Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy-related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.

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