Telecommunication Customer Support Specialist

Digital Direction
Chicago, IL

Job Description

Job Description

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).

Principal Duties and Responsibilities:
  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications including;
    • Customer inventory
    • Order management
    • Contract management and administration
    • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
    • Escalations
    • Billing issues
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Candidate must possess a high understanding of Telecom contracts
  • Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies
  • Build inventory records utilizing CSRs

Review of Daily Responsibilities:

Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Review of Qualifications:

  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered
Posted 2026-03-20

Recommended Jobs

Travel Registered Nurse Cath Lab Job

New Lenox, IL

Job Overview TLC Nursing Associates, Inc. is seeking an experienced Cath Lab Registered Nurse (RN) for travel assignments. This role is ideal for RNs who specialize in cardiovascular procedures, …

View Details
Posted 2026-02-27

Mortgage Underwriter Manager

Busey Bank
Champaign, IL

: Position Summary The Mortgage Underwriter Manager coordinates, manages, and supports the functions of underwriting and processing in the mortgage loan process. In addition, this position is the…

View Details
Posted 2026-06-18

Retail Support Specialist

DSI Systems
Champaign, IL

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on t…

View Details
Posted 2026-06-05

Mercyhealth System is seeking Family Medicine Faculty Physicians to join our team of Physicians in Rockford, Illinois! $285,000-$350,000

Mercyhealth
Loves Park, IL

Mercyhealth System in Rockford, IL is currently seeking a Family Medicine Physician to join our excellent team of collaborating physicians throughout Northern Illinois and Southern Wisconsin! Mercy…

View Details
Posted 2026-05-17

Patient Care Technician-Neuro Telemetry Part Time Nights

Northwestern Memorial Healthcare
Mchenry, IL

Job Description Job Description Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is…

View Details
Posted 2026-04-17

Veterinary Extern - General Practice

Bremen Animal Hospital
Tinley Park, IL

is a newly renovated, 6 DVM practice located in Tinley Park, IL. Students will work closely with the supervising veterinarian to gain experience in gathering patient histories, performing physical…

View Details
Posted 2026-06-18

Senior US Business Tax Manager (Relocation to the Caribbean)

Blackden Consulting
Illinois

The Cayman Islands, a British Overseas Territory in the western Caribbean, is home to one of the world’s leading offshore financial centres. Our Big 4 client is looking for a Senior US Business T…

View Details
Posted 2026-06-09

Research Admin Specialist II-Clinical Trial Budgets, US Remote

Huron
Chicago, IL

Mon, 06/01/2026 - 04:27 Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies an…

View Details
Posted 2026-06-17

$1MM+ Earning Potential | GI | Join a Team of 5 Providers | Thriving IL Hospital

Confidential
Springfield, IL

Ready to level up your GI practice? This award-winning hospital is seeking to add another BE/BC Gastroenterologist to help keep up with growing patient demand Position Highlights: • Join a team …

View Details
Posted 2026-06-06