Customer Experience Administrator
Job Title: Customer Experience Administrator
Location (city, state): Oak Brook, IL (Hybrid)
Industry: Financial Services / Fleet Management
Pay: $20–$26 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.
Job Description:
The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.
Key Responsibilities:
- Support Account Managers with daily administrative and operational tasks
- Communicate with customers and drivers via phone and email to answer questions and resolve issues
- Assist with onboarding new accounts and coordinating across internal departments
- Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
- Help manage smaller client accounts and maintain strong customer relationships
- Assist with ongoing projects and process improvements as assigned
Qualifications:
- 1+ year of customer-facing or account support experience (non–call center)
- Associate degree required
- Proficiency in Microsoft Office with basic Excel skills
- Strong communication skills and confident phone presence
- Highly organized with the ability to multitask in a fast-paced environment
- Team-oriented with a proactive and professional approach
Perks:
- Hybrid schedule with a new office environment
- Supportive, collaborative, and energetic team culture
- Training and mentorship with career growth opportunities
- Frequent team events and strong work-life balance
Recommended Jobs
Senior Tax Strategist
Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive pla…
RN - Cardiac Diagnostics (Normal)
Overview The Procedural Nurse utilizes a systematic approach to nursing by incorporating assessment, planning, implementation and evaluation in the practice of nursing. Provides healthcare to indiv…
IT Litigation Support
Job Description Job Description IT Litigation Support Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Sup…
Testing Psychologist with focus in Autism Evaluations
Job Description Job Description Testing Psychologist w/ Focus in Autism Evaluation Psychological Testing with a Focus on Autism Plus ADHD, LD & Social-Emotional Evaluation Lumiere Children…
Electrician / Panel Builder / Trouble Shooter
We manufacture and remanufacture industrial equipment. What we are looking for: Looking for an individual with at least 10 years of experience who can build and install electrical control panel…
Custom Operator - GRAINCO FS - Mendota, IL
The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies bel…
District Leader
Are you a dynamic leader with a passion for wireless technology and developing top-performing teams? Do you thrive on building strategy, driving results, and inspiring leaders to reach their full po…
Federal Account Executive - Department of War
Job Description Job Description Description: Join Our Mission at Paragon Micro, Inc. At Paragon Micro, Inc., we are pioneers in IT innovation, transforming businesses through cutting-edge t…
RN - Endocrinology (Champaign)
Overview The Ambulatory Nurse utilizes a systematic approach to nursing by incorporating assessment, planning, implementation and evaluation in the practice of nursing. Provides healthcare to indiv…
Management Consultant - Principal - Chicago
At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value …