Integrated Eligibility System (IES) Program Manager

Jo b Requisition ID: 49729

Opening Date: 09/29/2025
Closing Date: 10/10/2025
​Agency: Department of Human Services
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $10,500 - $12,474 per month ($126,000 - $149,688 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Subject to administrative approval, serves as Family & Community Service Manager of Integrated Eligibility Systems (IES) Program. Plans, develops, organizes, controls and manages through subordinate staff the operations related to the complex duties in the analysis and testing of the Integrated Eligibility System Plan and through subordinate supervisors the activities of the DHS Customer and Support Services call center. Develops and implements program policies and procedures in accordance with State and Federal regulations to meet the division’s goals and objectives; performs responsible administrative duties in the management, development, evaluation and control of the process of analyzing system requirements/functional designs and testing the resulting IES functionality; represents on behalf of the Division of Family & Community Services as spokesperson at local, state, and national organizations and task forces giving presentations, interpreting and explaining IES initiatives and interpreting program policy and mandates. Communicates with the agency’s IES Operations Administrator to provide administrative direction to stakeholders in areas such as IES planning and budgeting.

Essential Functions

• Serves as Integrated Eligibility System (IES) Program Manager.
• Directs the Division’s administration of IES; organizes, plans, develops and evaluates IES to establish comprehensive and integrative statewide directions, goals and objectives; directs planning, establishment and maintenance of the IES system; prioritizes the needs to repair defects and implement enhancements; monitors priorities to ensure they are included in software release planning; directs the development of databases to study and compare findings across eligibility processing units to expand overarching goals and performance improvement projects.
• Plan, assigns, coordinates, evaluates through subordinate supervisors the activities of the DHS Customer and Support Services call center.
• Serves as full line supervisor; assigns and reviews work; provides guidance and training to assigned staff; counsels staff regarding work performance; reassigns staff to meet day to day operating needs; establishes annual goals and objectives; approves time off; adjusts first level grievances; effectively recommends and imposes discipline, up to and including discharge; prepares and signs performance evaluations.
• Collaborates with the agencies IES Operations Administrator to provide feedback regarding the evaluation and the administrative aspects of the IES system and to provide administrative direction to stakeholders in areas such as IES planning and budgeting.
• Represents the Division as spokesperson at local, state and national organizations and task forces giving presentation, interpreting, and explaining IES initiatives and interpreting program policy and mandates; presents information, delivers presentations and speaks on behalf of the FCS Director concerning IES; commits the Division to specific courses of action.
• Monitors the IES program budget.
• Serves as FCS Division Liaison with DHS Budget, IES Operations Administrator, FCS Financial Teams, Healthcare and Family Services management and the Department of Innovation and Technology; collaborates with DHS administrators and other state agencies to plan and negotiate timing of all IES changes.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college with course work in a social or human services field.
• Requires four (4) years progressively responsible administrative experience working with a public assistance program, including determining eligibility, for a health or human services organization.

Preferred Qualifications

• Four (4) years of professional experience planning, developing, organizing, controlling, and managing through subordinate staff the operations related to the complex duties in the analysis and testing of a public assistance eligibility system, such as Integrated Eligibility Systems (IES) for a public or private organization.
• Three (3) years of professional experience organizing, planning, developing, and evaluating a public assistance eligibility system, such as Integrated Eligibility Systems (IES), to establish comprehensive and integrative statewide directions, goals, and objectives for a public or private organization.
• Two (2) years of professional experience overseeing the production, productivity, and quality service provided to customers in relation to support services for a public or private organization.
• Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Two (2) years of professional experience collaborating with administration to provide feedback regarding the evaluation and the administrative aspects of public assistance eligibility systems such as Integrated Eligibility System and to provide administrative direction to stakeholders in areas such as planning and budgeting.
• Two (2) years of professional experience serving as a spokesperson at local, state, and national organizations and task forces giving presentations, interpreting, and explaining initiatives, and interpreting program policy and mandates for a public assistance eligibility system.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Work Location: 600 E Ash St, Springfield, Illinois, 62703

Family & Community Services

Integrated Eligibility System

Administration

Springfield/Sangamon County
Agency Contact: [email protected]
Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services discretion.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]