Enterprise Support Specialist I (Northbrook)

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy.



Function:
Information Technology

Job Summary:

The IT Support Specialist - I is responsible for a wide range of IT Support to encl users for hardware, software, and peripherals. The role resolves encl-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. IT Support partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

Job Description:

• Support users/user groups on all aspects of user-reported problems such as username and password issues, and menu navigation, including software configuration, installation, setup, and distribution of hardware, and peripheral equipment. Consult with subject matter experts and vendors to resolve issues.
• Resolve issues utilizing established tracking processes, including recording of issues, triaging every ticket and initial troubleshooting, assignment, and escalation of issues to the right support group, and closure/follow-up to resolution.
• Deliver support to the user community for maximizing user productivity through first-tier help desk support and providing end-user training and support for all Microsoft applications.
• Assist in the troubleshooting of computer networks and related computing environments, including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment).
• Provide support in the implementation and deployment of a project as assigned
• Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data.
• Champion the pursuit of safety, regulatory compliance, and operational excellence, including proper use of PPE necessary for each task, following established procedures and protocols, and identifying and communicating hazards or incidents.
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/SOX; Data backup, recovery, and classification. Information Technology Asset Management (ITAM)

Incumbent Attributes:

• Education: BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred
• Years of experience: 0-2 years of related professional work experience is preferred to complete all essential job functions
• Other unique job-relevant attributes:
  • Microsoft Office proficiency: Proficient in the application of MS Office suite.
  • Computer and system hardware deployment: Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Understanding of basic network concepts.
  • Hardware configuration and monitoring: Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance.
  • Software deployment: Familiarity with technologies and standards used during the installation, deployment and maintenance of software.
  • System user support: Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals.
  • Interpersonal communication: Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the encl-user's technical abilities.

The estimated base pay for the position is typically between $52,900 - $65,700

The actual base pay for the position may be influenced by factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, 401(k) Plan which provides a potential of receiving between 10% and 13% of employer's contribution, life and disability insurance, paid time off programs and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.

For more detailed information on the CF programs, please visit our Total Rewards website at:

FMLA:

Employee Polygraph Protection Act

• Employees in Canada can learn more about their rights by viewing the Canadian Human Rights Act.

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at [email protected] .

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