Director, Sales Ramp Strategy & Performance (remote)
Hyatt Hotels
Chicago, IL
Description Hyatt Hotels Corporation seeks an enthusiastic Director, Sales Ramp Strategy & Performance to join our team. The Director of Sales Ramp Strategy & Performance is responsible for driving commercial success for both new hotels (openings and conversions) across the Americas region. This leader oversees sales activation, commercial ramp strategy, and data-driven performance improvement plans tailored to the market.
This role requires deep commercial strategy expertise, strong sales leadership, and a data-led approach that supports property-level execution. The Director will partner closely with regional commercial leaders, above-property teams, O&C, Hyatt Sales Force, and hotel-level stakeholders to ensure strong market entry for new hotels to accelerate commercial readiness.
You will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
________________________________________ The Role The Director Sales, Ramp Strategy & Performance plays a critical role in optimizing commercial segmentation strategy and brand alignment for new openings, conversions, and transitioning hotels across the assigned region. The role leverages global insights, market analysis, account targeting/awareness and is accountable for shaping and leading localized sales ramp strategies that accelerate topline performance from pre-opening through stabilization. Reporting to the Regional Vice President, Ramp Commercial Leader, the individual in this position will serve as a key point of contact for hotels, owners, and operators throughout the pre-opening and early ramp phases. This leader will partner closely with Revenue and Marketing counterparts within the Regional Ramp Team to adapt and deploy global sales ramp strategies tailored to each hotel's market dynamics, segmentation strategy, and brand positioning. The Director will ensure all sales systems, tools, and materials are in place to support proactive selling, agency engagement, and segmentation conversion at launch. Success in this role requires a strategic and adaptive sales leader with deep expertise in hotel sales, segmentation strategies, market analysis and commercial planning. The ideal candidate will bring performance management skills, a data-informed mindset, and the ability to lead cross-functional execution across multiple stakeholders and properties. Key responsibilities include: Sales Leadership & Regional Strategy Execution
• Localize and execute the global commercial ramp strategy with a focus on sales readiness, B2B/B2C acquisition, segmentation strategy, key account penetration, and commercial activation for new openings and conversions.
• Prioritize hotels based on commercial risk, owner expectations, and opening timelines to maximize regional impact.
• Serve as the senior regional sales lead for all ramp and performance-related activity, ensuring sales teams are prepared, resourced, and aligned prior to launch and through the ramp period. Cross-Functional Collaboration & Alignment
• Work closely with Revenue and Marketing Ramp counterparts, ensure segmentation and strategic revenue plans align with market pricing and positioning to drive commercial performance objectives of each hotel.
• Collaborate closely with Revenue, Marketing, and Ramp Operations teams to deliver an integrated commercial ramp approach. Contribute to go-to-market planning, aligning commercial tactics, brand positioning, and market insights to drive performance from pre-opening through stabilization.
• Act as a key liaison between World of Hyatt programs/stakeholders, Hyatt's global sales network, brand leadership, global sales operations, legal resources, regional stakeholders, and hotel teams to drive commercial results and ensure optimal market positioning. Stakeholder & Owner Engagement
• Serve as strategic sales advisor to owners, operators, GMs, and Directors of Sales throughout pre-opening, ramp, and performance optimization.
• Partner closely with regional Commercial Services leadership, Sales, and O&C to create integrated commercial strategies.
• Ensure that sales readiness milestones-including account deployment, RFP strategy, segmentation plans, and local market penetration-are aligned with broader ramp project plans.
• Influence and support owner and operator expectations on sales performance, market positioning, and commercial accountability. Insights & Continuous Improvement
• Lead data-led analysis to identify performance gaps in sales contribution, segmentation mix, account penetration, channel strategy, and competitive performance.
• Partner with the Ramp Insights & Reporting teams to analyze key sales KPIs including account production, RGI performance, B2B channel contribution, and market share trends.
• Develop tailored "sales glide paths to success" with actionable recommendations.
• Monitor ongoing results, evaluate plan effectiveness, and adjust strategies to drive measurable improvement.
• Share regional learnings and best practices across global and cross-regional teams. Travel
• Up to 20-25%, depending on hotel openings, owner meetings, and regional coordination needs Qualifications
Experience Required:
•10+ years of experience in hotel sales leadership, preferably with a focus on openings, transitions, or repositioning.
•Clearly defined methodology of developing and executing sales strategies aligned with brand positioning and market dynamics.
•Strong abilities to lead and execute strategies across multiple hotels, ownership groups, and in various markets.
•Strong command of hotel sales disciplines, including B2B/B2C acquisition, corporate sales, RFP season strategy, MICE, revenue collaboration, and account deployment.
•Deep understanding of regional buyer behavior, cultural and commercial nuances, and how to adapt sales strategy to local markets.
•Strong owner and stakeholder engagement experience, with the ability to influence at senior levels.
•Data-informed decision-maker with strong commercial acumen and execution capability.
•Exceptional communication and relationship-building skills.
•Bachelor's degree in Business, Sales, Revenue Management, Hospitality, or related field.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________ We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $142,500 - $185,000. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
This role requires deep commercial strategy expertise, strong sales leadership, and a data-led approach that supports property-level execution. The Director will partner closely with regional commercial leaders, above-property teams, O&C, Hyatt Sales Force, and hotel-level stakeholders to ensure strong market entry for new hotels to accelerate commercial readiness.
You will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
________________________________________ The Role The Director Sales, Ramp Strategy & Performance plays a critical role in optimizing commercial segmentation strategy and brand alignment for new openings, conversions, and transitioning hotels across the assigned region. The role leverages global insights, market analysis, account targeting/awareness and is accountable for shaping and leading localized sales ramp strategies that accelerate topline performance from pre-opening through stabilization. Reporting to the Regional Vice President, Ramp Commercial Leader, the individual in this position will serve as a key point of contact for hotels, owners, and operators throughout the pre-opening and early ramp phases. This leader will partner closely with Revenue and Marketing counterparts within the Regional Ramp Team to adapt and deploy global sales ramp strategies tailored to each hotel's market dynamics, segmentation strategy, and brand positioning. The Director will ensure all sales systems, tools, and materials are in place to support proactive selling, agency engagement, and segmentation conversion at launch. Success in this role requires a strategic and adaptive sales leader with deep expertise in hotel sales, segmentation strategies, market analysis and commercial planning. The ideal candidate will bring performance management skills, a data-informed mindset, and the ability to lead cross-functional execution across multiple stakeholders and properties. Key responsibilities include: Sales Leadership & Regional Strategy Execution
• Localize and execute the global commercial ramp strategy with a focus on sales readiness, B2B/B2C acquisition, segmentation strategy, key account penetration, and commercial activation for new openings and conversions.
• Prioritize hotels based on commercial risk, owner expectations, and opening timelines to maximize regional impact.
• Serve as the senior regional sales lead for all ramp and performance-related activity, ensuring sales teams are prepared, resourced, and aligned prior to launch and through the ramp period. Cross-Functional Collaboration & Alignment
• Work closely with Revenue and Marketing Ramp counterparts, ensure segmentation and strategic revenue plans align with market pricing and positioning to drive commercial performance objectives of each hotel.
• Collaborate closely with Revenue, Marketing, and Ramp Operations teams to deliver an integrated commercial ramp approach. Contribute to go-to-market planning, aligning commercial tactics, brand positioning, and market insights to drive performance from pre-opening through stabilization.
• Act as a key liaison between World of Hyatt programs/stakeholders, Hyatt's global sales network, brand leadership, global sales operations, legal resources, regional stakeholders, and hotel teams to drive commercial results and ensure optimal market positioning. Stakeholder & Owner Engagement
• Serve as strategic sales advisor to owners, operators, GMs, and Directors of Sales throughout pre-opening, ramp, and performance optimization.
• Partner closely with regional Commercial Services leadership, Sales, and O&C to create integrated commercial strategies.
• Ensure that sales readiness milestones-including account deployment, RFP strategy, segmentation plans, and local market penetration-are aligned with broader ramp project plans.
• Influence and support owner and operator expectations on sales performance, market positioning, and commercial accountability. Insights & Continuous Improvement
• Lead data-led analysis to identify performance gaps in sales contribution, segmentation mix, account penetration, channel strategy, and competitive performance.
• Partner with the Ramp Insights & Reporting teams to analyze key sales KPIs including account production, RGI performance, B2B channel contribution, and market share trends.
• Develop tailored "sales glide paths to success" with actionable recommendations.
• Monitor ongoing results, evaluate plan effectiveness, and adjust strategies to drive measurable improvement.
• Share regional learnings and best practices across global and cross-regional teams. Travel
• Up to 20-25%, depending on hotel openings, owner meetings, and regional coordination needs Qualifications
Experience Required:
•10+ years of experience in hotel sales leadership, preferably with a focus on openings, transitions, or repositioning.
•Clearly defined methodology of developing and executing sales strategies aligned with brand positioning and market dynamics.
•Strong abilities to lead and execute strategies across multiple hotels, ownership groups, and in various markets.
•Strong command of hotel sales disciplines, including B2B/B2C acquisition, corporate sales, RFP season strategy, MICE, revenue collaboration, and account deployment.
•Deep understanding of regional buyer behavior, cultural and commercial nuances, and how to adapt sales strategy to local markets.
•Strong owner and stakeholder engagement experience, with the ability to influence at senior levels.
•Data-informed decision-maker with strong commercial acumen and execution capability.
•Exceptional communication and relationship-building skills.
•Bachelor's degree in Business, Sales, Revenue Management, Hospitality, or related field.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________ We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $142,500 - $185,000. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Posted 2026-02-03
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