Technical Customer Support US Remote

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Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

The Front Office Tech Support Specialist provides first-line technical support to employees and visitors, ensuring smooth operation of office technology and a positive user experience. This role requires a proactive and solutions-oriented approach to troubleshooting common technical issues and escalating complex problems to the appropriate IT team members. **Responsibilities:**

• Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals (printers, scanners, etc.).
• Troubleshoot and resolve common technical issues, such as password resets, printer malfunctions, software errors, and email problems.
• Install and configure computer hardware and software for new employees and visitors.
• Maintain inventory of office technology equipment and supplies.
• Assist with the setup and maintenance of conference rooms and presentation equipment.
• Respond promptly to support requests via phone, email, and in-person.
• Document and track all support requests and resolutions using a ticketing system.
• Provide basic training to employees on the use of office technology and software.
• Maintain a clean and organized workspace.
• Collaborate with the IT department to identify and resolve recurring technical issues.
• Stay current with new technologies and best practices in IT support.
• Assist with other administrative tasks as needed.
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

**Qualifications:**

• High school diploma or equivalent; Associate's degree in a related field is a plus.
• Proven experience in providing technical support in an office environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk).
• Experience with [Specific software or hardware used in the office, e.g., Microsoft Office Suite, specific printers, etc.].

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Basic Requirements

• High school diploma or equivalent; and or 2+ years of Technical Customer Support experience.

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.