Technical Support Engineer I

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs.

This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager.

Daily responsibilities may include but are not limited to:

• Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
• Deliver user training and guidance on new or existing features in a clear and approachable manner.
• Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
• Document and investigate user-reported bugs, escalating appropriately when needed.
• Support internal teams with advanced issue triage and occasional data updates.
• Recognize recurring issues, flag them for resolution, and contribute to process improvements.
• Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
• Maintain accurate records of support activities and contribute to shared team documentation.
• Complete Mendix training and achieve developer certification within 6 months.
• Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
• Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.

Minimum Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
• Minimum 1 year of experience in software technical support (enterprise application support preferred).
• Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
• Familiarity with REST APIs, JSON, and modern integration concepts.
• Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
• Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
• Collaborative mindset with a desire to learn and mentor.
• Self-motivated, detail-oriented, and comfortable managing multiple priorities.

Preferred Qualifications:

• Familiarity with Jira, Confluence, Slack, and SharePoint.
• Experience with Python scripting or similar programming languages.
• Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.
• Background in energy efficiency, clean energy, or renewable energy programs.
• Prior exposure to low-code development platforms such as Mendix.

Compensation to commensurate with experience with the pay band of $65,000k - $85,000k/Annually with a target range of $65,000 - $76,500.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].

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