Dispatcher / Opportunity Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Join the Just In Time Home Service Heroes

Do you love solving puzzles, thinking on your feet, and keeping everything running smoothly?
At Just In Time Heating, Air Conditioning & Plumbing , our Dispatchers are the command center behind every successful service call . You help guide our Home Service Heroes into action, making sure the right technician gets to the right home at the right time.

When customers need help with heating, cooling, or plumbing, you help orchestrate the rescue.
If you enjoy problem solving, communication, and fast-paced teamwork, this could be the perfect role for you.
Your Mission

As a Dispatcher / Opportunity Manager, you will be responsible for coordinating our field technicians and managing the daily service schedule to ensure our customers receive the prompt, professional service they deserve.
Your hero responsibilities will include:
Managing and optimizing the daily technician schedule
Communicating with technicians throughout the day to adjust jobs and priorities
Coordinating incoming service calls and ensuring efficient dispatching
Monitoring call flow and technician progress to keep the day running smoothly
Supporting technicians so they can focus on delivering heroic service to customers
Working closely with the team to ensure every customer experience is a great one
The Superpowers We're Looking For

Motivation & Drive attentive to technicians, scheduling, and constant changes throughout the day
Flexibility & Problem Solving able to quickly adapt and find solutions when schedules shift
Reliability dependable and punctual so the team can count on you
Organization & Time Management able to juggle multiple calls, schedules, and priorities at once
Disciplined Workflow able to follow company processes and systems
Team Player communicates well and contributes to a positive team environment
Resourceful Problem Solver able to locate answers using company tools, training materials, and internal resources before escalating questions to teammates
Experience That Helps

Experience in the trades is not required were happy to train the right person.
Helpful skills include:
Microsoft Office and professional email communication
Strong typing and computer navigation skills
Experience with ServiceTitan or QuickBooks is a plus
Why Join the Just In Time Heroes?

Just In Time Heating, AC, Plumbing & Remodeling is a locally owned and growing company with a team that truly supports each other. We believe work should be productive, rewarding, and even fun.
Benefits include:
Competitive hourly pay with commission/bonus opportunities
Health, dental, and supplemental insurance
Paid holidays
Paid birthday off
Paid time off
Paid training and professional development
Fun company events and team culture
Ready to Run the Command Center?

If you enjoy solving puzzles, managing moving parts, and helping a team of Home Service Heroes deliver incredible service to the community, wed love to meet you.
Apply today and help us keep our heroes saving the day Just In Time.