Service Advisor

Job Description

Job Description

Key Responsibilities:

• Greet customers in a professional, courteous, and friendly manner.

• Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.

• Create, manage, and update service tickets within the system accurately.

• Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.

• Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.

• Process payments and complete necessary paperwork upon service completion.

• Maintain accurate, up-to-date service records and documentation.

• Keep the front counter area clean, organized, and welcoming.

• Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.

• High school diploma or GED required.

• Must be at least 18 years old and able to pass a pre-employment drug screen.

• Previous experience in sales, service writing, or customer service preferred.

• Strong verbal and written communication skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Basic computer skills and familiarity with POS/service management systems.

• Knowledge of automotive or commercial tire services is a plus.

• 401(k) with company match

• Health, Dental, Vision, and Life Insurance

• Paid Time Off (PTO)

• Paid On-the-Job Training

• Career advancement opportunities

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company with a culture rooted in service excellence