Order Management Coordinator
Job Description
Job Description
Order Management Coordinator – Addison, IL
$50,000 - $60,000 with Full Medical Benefits, 401K Matching, and Profit Sharing
- Accurately enter and process sales orders into the ERP system, ensuring completeness, pricing accuracy, and timely entry.
- Act as the central liaison between production and customers, communicating primarily over email and handling an average of 20-30 orders per day.
- Review and verify order details, contracts, and supporting documentation to maintain data accuracy and compliance.
- Monitor open orders daily, tracking status and proactively communicating updates to internal teams and customers.
- Identify and resolve discrepancies, backorders, or shipping issues, escalating as needed to maintain customer satisfaction.
- Recommend and implement any process improvements that could enhance efficiency in the sales order/order entry process.
Qualifications:
- At least 1 year of experience in order entry or customer service.
- Proficiency with Microsoft Office Suite and ability to learn new technologies.
- Must have excellent communication skills, both written and verbal.
- Passion for customer service and providing excellent customer experience.
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