Account Manager II

Job Description

Job Description

Scot Forge is a 130 year-old, 100% employee-owned company that manufactures custom open die and rolled ring forgings. At Scot Forge, we help our customers succeed in their most critical initiatives with forged solutions for everything from the world's physical infrastructure, energy and transportation to manufacturing, mining, and our national defense. From the wheels of NASA's Curiosity Mars Rover, to mission critical components for nuclear submarines, to large hydraulic cylinders for the largest mining trucks on the planet, Scot Forge creates the precision forged metal parts used in demanding applications all over the world.

A Sales Account Manager is the primary technical, sales, and service contact for our diverse group of customers. Working in a fast-paced environment to solve both commercial and technical problems. The role can be targeted at growing existing customers and/or generating new business opportunities. Other tasks can/will include estimating, problem resolution, customer discovery, and proposal development while working alongside a team.

The ideal candidate will have a strong business acumen of Scot Forge and manufacturing, willingness to learn, a desire to grow and advance their career as either an individual contributor or as a team leader. This role is developmental in nature and will provide opportunities for growth in technical and business understanding as well as other responsibilities. This position will work in our corporate offices with our sales department; travel to customers or supporting trade shows will also be required.

Responsibilities:

• Serve as the main customer contact at Scot Forge, facilitating the customer experience to increase share of business, total spend and overall profitability in target markets and programs by:
  • knowledge of materials, processing capabilities, alternate manufacturing options, and industry specific requirements
  • processing requests for proposals, purchase orders and complex contract reviews
  • customer issue resolution, change requests, quality audits, approved vendor documentation, production status updates and expedite requests
  • liaison between internal functional departments and the customer
• Responsible for post sales quality related issue resolution.
• Establish trust/credibility and rapport within all facets of the customer’s organization.
• Identify cost/impact of a complex project to the entirety of the Scot Forge business.
• Implement risk mitigation during proposal development.
• Collaborate with internal departments (metallurgy, engineering, etc.) ensure complete understanding or customer needs.
• Provide continued support internally after an award is received.
• Apply prescribed segment pricing guidance, gather market intelligence and competitor information as required for negotiations.
• Facilitate sales opportunities through customer learning, identification of customer needs, and solving customer problems with value to grow target accounts.

Qualifications:

• Bachelor’s degree in business, Engineering other related degree or 5+ years of applicable work experience.
• Strong verbal and written communication skills are required. Comfortable communicating with people in a wide variety of roles internally and externally.
• Proficient with MS Office.
• Familiarity with internal quoting and order systems.
• Strong abstract reasoning and technical learning capabilities and aptitude
• Demonstrate effective time management and organizational skills
• Ability to solve problems logically and critically, willingness to bring solutions to the table.

We are proud to be an Equal Employment Opportunity employer: Minorities/Females/Disabled/Veterans encouraged to apply. We maintain a drug-free workplace and perform pre-employment substance abuse testing.