CFS Customer Service

About Coda Logistics and Distribution of Illinois Coda Logistics and Distribution of Illinois specializes in frontline Ocean CFS and IPI network that provides superior distribution, transportation, and outstanding consolidation services. We focus on providing complete customer satisfaction in a timely and reliable manner.

When you join our team, you will be joining a company of industry professionals.

Summary

The CFS Customer Service is responsible for assisting with all aspects of import and export logistics, data entry, freight cashier routing, and Inland Point Intermodal (IPI) freight. The ideal candidate will have great record-keeping abilities and a customer-oriented approach. The goal is to ensure smooth operations in support of the business. This is an excellent and exciting position for an entry level person who will learn what is involved in importing and exporting goods into and out of the United States.

Roles and Responsibilities

Position responsibilities include but are not limited to the following:

• Accurately track and trace cargo, as well as dispatching and load planning.
• Maintain excellent relationships with customers, carriers and partner warehouses.
• Coordination of Import shipments from port of arrival to carrier pickup at CFS.
• Coordination of Export shipment arrivals to CFS to final outbound loading.
• Maintain standard operating procedures and customer special requirements.
• Check shipments in the warehouse as needed.
• Resolve issues respective to meeting client requirements and general customer service inquiries.
• Process transactions with drivers at the routing window.
• Resolve any shipping related issues, such as delays, damages, or discrepancies.
• Close shipments, invoicing and filing.
• Data entry into the internal operating system.
• Immediately report problems, operation disputes or discrepancies to supervisor.
• Perform other duties as requested or assigned.

Qualifications and Education Requirements

• High School or GED equivalent
• Bachelor's Degree is encouraged but not required
• Minimum of 1+ years' experience in an office environment
• 1-2 years in the Logistics or Shipping Industry encouraged but not required
• Global Supply Chain knowledge helpful

Preferred Skills

• Ability to communicate and provide great customer service
• Being able to work independently and part of a team
• Able to cope under pressure and meet deadlines
• Outgoing and forward-thinking mindset
• Excellent organizational skills
• Attention to detail
• Ability to multi-task and comfortable performing a wide variety of tasks

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• 401K Retirement Plan with employer match

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person