Front Desk Agent Full Time (Harrah's Joliet)

Description

Hotel Front Desk Agents are responsible for assisting guests with all aspects of hotel billing addressing billing inquiries and providing general information. Additionally they are tasked with generating all necessary reports and managing incoming administrative calls as well as guest inquiries at the front desk.

Essential Functions:

• Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.

• Responsible for the accurate check-in and check-out of each guest.

• Ensures that all guest contact is courteous informative and thorough.

• Ensures that Housekeeping cleans all rooms prior to issuing keys.

• Responsible for posting charges settling folios for individuals groups and due-outs communicated through Housekeeping.

• Receives cash checks credit cards and comps in payment obtaining proper approval and authorization.

• Maintains an operating bank renders bills and issues change.

• Provides reservations for Casino/Hotel guests which includes airline restaurants and special events both on and off the property.

• Ensures the timely delivery of all messages mail and packages left for guests and departments within the Hotel/Casino.

• Is responsible for the control of safe deposit transactions.

• Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.

• Empowered to ensure guests problems/complaints are resolved in a prompt courteous and efficient manner.

• Maintains knowledge of Hotel Community and Special Events to provide guests with superior service.

• Demonstrates a positive and enthusiastic demeanor to guests both internal and external at all times.

• Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.

• Adheres to all regulatory company and department policies and procedures.

• Completes all other duties assigned.

Requirements:

• High school diploma required.

• Excellent communication skills with the ability to read write and communicate verbally in English

• Excellent communication skills with the ability to read write and communicate verbally in English

• Demonstrated proficiency in customer service skills is required

• Superior customer service skills required.

• Experience in data entry and in dealing with the public is required.

• Prior experience within the hospitality or related industry is required.

• Computer usage skills required.

• Proficiency in Microsoft Office Outlook and LMS system knowledge is preferred.

• A working knowledge of the Joliet and Greater Chicagoland area would be beneficial.

• Strong interpersonal skills are necessary.

• Must be able to work a flexible schedule including nights weekends and holidays.

Physical Mental and Environmental Demand:

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.

• Position requires 90% standing 10% walking.

• Requires some pushing and twisting.

• Requires some bending kneeling climbing stooping and frequent reaching above and below shoulders. Must be able to respond to touch speech smell aural and visual cues.

• Must be able to tolerate areas containing second-hand smoke.

• Fast-paced environment involving constant public contact.

• Must be able to stand and exert fast-paced mobility for long periods of time.

Compensation & Benefits:

• $17.00 per hour.

• Employment Type Part Time

Benefits Package:

• 401(k) retirement plan to help you save for the future.

• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs

• Education Assistance program to support your professional development and continuous learning

• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

Shift Details :

• Swing Shift: 3:00 pm -11:30 pm

Please note that the schedule may vary based on the operational requirements of the business so flexibility is essential.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Caesars Entertainment Inc. is committed to being an Equal Opportunity accordance with the Americans with Disabilities Act Caesars may provide reasonable accommodations to qualified individuals and encourage both prospective and current employees to discuss potential accommodations with the employer.

The ethos of our Caesars family is guided by our Mission Vision and Values. We take immense pride in embodying these values: Together We Win All In On Service and Blaze the Trail each and every day. Our mission is to Create the Extraordinary. Our vision focuses on Creating spectacular worlds that immerse inspire and connect you. We do not perform magic; we create it with excellence. #WeAreCaesars. Should you wish to contribute to the creation of magic we invite you to explore our dynamic and distinctive career opportunities.

As part of the onboarding process for new hires candidates must obtain an Illinois gaming license and undergo a comprehensive background check. Furthermore pre-employment drug testing is compulsory for certain positions. Caesars Entertainment Inc is dedicated to equal opportunity and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic

Required Experience:

Unclear Seniority