Director of Conference Services

Q Center is looking for a Director of Conference Services to join our team!

Job Summary

The Director of Conference Services is responsible for the planning, organization, development and direction of the overall operation of the Conference Services department, including conference audio visual (AV) and shipping and receiving. This position provides vision, leadership, strategic direction and development of the department and will drive financial success and client, guest and associate satisfaction. They will work to establish goals and objectives that align with the overall property goals and objectives for department.

The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend.

Starting rate for this position is $90,000/year.

Benefits

Paid time off

• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

Education & Experience

• High School diploma or equivalent and/or experience in a related field required.
• Minimum of 5 years of supervisory experience required.
• Minimum of 7 years of progressive experience in hospitality management; or a 4-year college degree and at least 3 years of related experience required.
• Proficient computer knowledge/skills required.

Physical Requirements

• Flexible, weekends and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fundamental Requirements

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated and identify opportunities for improvement for the department.
• Review, analyze, and evaluate business procedures.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, purchasing, hardware acquisitions, and facilities are in line with Q Center’s business plan and vision.
• Ensure work environments are adequate and safe.
• Establish and maintain relationships with third parties/vendors, overseeing and managing vendor contracts.
• Keep abreast of market trends and competitor activities.
• Develop and maintain complete knowledge of and comply with all departmental policies/service procedures and Standard Operating Procedures.
• Interview candidates for open department management positions and follow standards for hiring approvals.
• Organize and oversee the work and schedules of departmental managers and/or supervisors.
• Conduct associate performance reviews in accordance with Q Center standards.
• Motivate, coach and counsel all department management according to Q Center Policy.
• Establish and administer department budgets, developing short term and long term financial and operational plans that support the overall objectives of Q Center.
• Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales to achieve financial objectives.
• Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire staff to explain changes, answer questions, and maintain morale.
• Improve associate and guest satisfaction through policy and procedural changes.
• Lead coordination and integration of efforts among departments to produce better communication, smoother workflow, and more cost-effective business processes.
• Project a positive image of the organization to associates, guests, industry, and community.
• Perform other related duties as assigned.
• Monitor performance of department through analysis of customer and client satisfaction systems and financial reports; recommend or initiate corrective action to enhance performance.
• Develop, maintain and strengthen client relationships, learning the needs of the clients and developing plans to meet them.
• Respond to all associate, client and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Ensure room startups are handled in a timely fashion while providing great customer service.
• Solicit feedback to drive continuous improvement in client and guest satisfaction.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management.
• Oversee and manage the daily operations in Conference AV, Conference Services and Shipping & Receiving as business requires. Supervise personnel by motivating, training, coaching and counseling associates, communicating job expectations and appraising their performance.

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law Supplement Notice Pay Transparency

If you require a reasonable accommodation to complete an application, please email your request to [email protected] and provide the job title to which you are applying.