Sales Business Development Representative (BDC)
Job Description
Job Description
Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we’ve earned numerous industry awards and continue to grow year after year.
We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role plays a key part in the customer experience by supporting service customers with appointment scheduling, vehicle updates, and retention efforts.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment with a strong focus on customer satisfaction.
Key Responsibilities- Follow scripts and dealership guidelines on all inbound and outbound calls
- Answer incoming calls promptly, professionally, and with a customer-first mindset
- Accurately enter and maintain customer information in the CRM system
- Schedule service appointments in accordance with dealership policies
- Maintain balanced appointment distribution across the schedule
Outbound call responsibilities include (but are not limited to):
No-show follow-ups
Appointment confirmations
Lead follow-ups
Daily task list completion
Complete 125 outbound calls per day
Achieve a goal of 5–7 appointments set per day
Meet or exceed daily, weekly, and monthly performance goals
Maintain professionalism, reliability, and a positive attitude at all times
Perform additional duties as assigned
- Previous call center, BDC, or customer service experience preferred (automotive a plus)
- Strong communication and phone skills
- Ability to multitask and stay organized in a high-volume environment
- Basic computer skills and CRM experience preferred
- Driven by goals, performance, and results
- Competitive pay structure
- Growth opportunities within a rapidly expanding organization
- Supportive and team-oriented work environment
- Opportunity to be part of an award-winning dealership group
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