Service Coordinator - Customer Service Specialist

Job Description

Job Description

A local residential HVAC company is seeking a Service Coordinator to join the team.

This role serves as the first point of contact for customers and is essential in delivering day-to-day administrative and customer support.

Service Coordinator - Customer Service Specialist| $25.00 - $28.00 per hour

Work Schedule: Monday through Friday | 7:30am to 4:30pm

What You Will Be Doing:

• Answer incoming customer phone calls and respond to service inquiries
• Schedule and organize service appointments as requests are received
• Generate and manage dispatch tickets for all service-related calls
• Coordinate technician dispatching and daily routing
• Oversee and maintain the service schedule and dispatch board
• Monitor and project workload needs 2-3 days in advance
• Reach out to customers when ordered parts arrive to arrange service appointments
• Follow up with customers regarding pending estimates and recommended repairs using the pending work log
• Manage maintenance agreement records, scheduling, renewals, and customer database information
• Process special-order parts requests as needed
• Update customer accounts with installation details, warranty information, equipment data, and new customer records
• Maintain accurate customer service history and documentation within the database

What We Are Looking For:

• Minimum of 2 years of experience in customer support, scheduling, dispatch coordination, project coordination, or a related role; equivalent education and experience will also be considered
• Strong customer service and communication abilities
• Proficient with Microsoft Office programs, including Word, Excel, and Outlook
• Ability to build and maintain positive working relationships with both customers and field technicians
• Experience using CRM systems and maintaining accurate customer records
• Excellent organizational, multitasking, and detail-oriented skills
• Previous dispatching experience within HVAC, plumbing, electrical, construction, or a related service industry is preferred but not mandatory

What We Provide:

• Medical insurance
• Dental insurance
• Vision insurance
• SEPP for retirement
• Paid vacation
• Paid holidays, flex days, and more!