Field Service Engineer

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

As Field Service Engineer (FSE), You will be responsible providing hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users. This role blends technical expertise with customer-facing communication skills, ensuring reliable service delivery and maintaining customer satisfaction.

Your Role

• Performing imaging, configuration and deployment of laptops/desktops using tools such as SCCM or Intune.
• Set up and configure device for new hires onboarding by preparing and delivering fully functional IT equipment.
• Install and configure peripherals including printer, scanner, docking stations, and monitors.
• Perform preventive and corrective maintenance, upgrades, and field repairs on hardware and/or software components.
• Diagnose technical issues remotely and on-site to minimize downtime, including mobile device and VPN troubleshooting.
• Provide customer training, technical support, and operational guidance.
• Manage and update IT asset inventory, including asset tagging, tracking and decommissioning of devices. Perform regular audits of IT assets and update records in asset management system.
• Collaborate with engineering and product teams to report field issues and propose improvements.
• Maintain tools, test equipment, and company assets in good working condition.
• Comply with safety protocols, quality standards, and company procedures

Your Profile

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in field service, maintenance, or technical support.
• Strong technical knowledge with windows operating system, common desktop applications, and basic networking knowledge.
• Proficiency with diagnostic tools, schematics, and technical documentation, Mac operating system is an advantage.
• Ability to adapt to dynamic work environments and unforeseen technical challenges.
• Excellent problem-solving skills and independent decision-making ability.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Pay range: We offer a base salary of $42,400 - $80,000+ for this role depending on your experience. We also offer a comprehensive bonus and benfits package. We encourage you to apply and discuss further with the recruitment team.

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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