Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Join the Just In Time Home Service Heroes!

At Just In Time Heating, Air Conditioning & Plumbing , we believe every home deserves a hero and every hero team needs an incredible Customer Service Representative to answer the call.

Our CSRs are the first heroes our customers meet . When someones furnace quits, a pipe bursts, or their AC stops working in the middle of summer, youre the calm, confident voice that saves the day.

If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you.

Your Mission
As a Customer Service Representative, you'll be the command center for our Home Service Heroes , helping customers get the fast, reliable help they need.

Your superpowers will include:
Answering incoming calls and assisting customers with scheduling and service needs
Listening carefully and responding with empathy and solutions
Dispatching our technicians to save the day
Keeping detailed notes and accurate customer records
Communicating with team members to ensure every job runs smoothly
Creating a positive, memorable experience for every customer

The Superpowers We're Looking For
Friendly and confident communication skills
Ability to stay calm and organized in a fast-paced environment
Strong attention to detail and accurate data entry
Multitasking skills talk, type, and problem-solve like a pro
Team-player mindset with a positive attitude
Customer service experience preferred (but well train the right hero!)
Resourceful Hero Mindset able to use available tools, systems, and training resources to find answers and solutions before escalating to the team.

Why Join the Just In Time Heroes?
Competitive pay and benefits
Growth and advancement opportunities
A fun, supportive team environment
A company that values its people and the community
The opportunity to make a real difference for families in our area every single day

At Just In Time, were more than a company were a team of local Home Service Heroes dedicated to helping our neighbors stay comfortable and stress-free.

Ready to Answer the Call?
If you're ready to bring your energy, positivity, and customer-first mindset to a team that truly values what you do, apply today and become part of the Just In Time Home Service Heroes!