Patient Services Manager
- Review of the analytics platform, provider schedules, and patient accounts weekly
- Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
- Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
- Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
- Serve as administrative lead when issues require escalation/direction for resolution
- Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
- Develop relationship with the local Physician Administrator
- Manage the Performance Appraisal cycle of support staff
- Manage staff time off and coverage options
- Conduct on-site interviews of new hire support staff (as applicable)
- Manage all tasks as assigned on New Hire, Transfer and Termination processes
- Attend monthly management meetings and conference calls as required
- Communicate effectively with company staff and utilize/navigate company resources appropriately
- Participate as needed in special projects or other clinic coverage as requested
- Assist in maintaining a clean and safe work environment
- All other duties as assigned
- Leadership
- Initiative
- Communication Proficiency
- Relationship Building/Team Building
- Critical Thinking and Problem Solving
- Organizational Skills
- Technical Proficiency in practice management and physician/Rehab specific electronic health record software systems
- Flexible to work opening and closing shifts, or any shift as determined by clinic needs
- Fast paced professional office setting
- Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
- Travel required for meetings or coverage=
- Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
- Displays professional and effective writing and verbal communication skills
- Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
- Typing speed minimum 40 words per minute
- Physical Requirements
- Ability to lift a maximum of 20 pounds to waist height
- Ability to be standing and sitting on a Frequent basis during the day
- Ability to work on a computer on a Frequent basis during the day
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