First Responder Sales Manager

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

• Increase sales of MSA first responder-related products and firefighter PPE, including turnout gear and boots, with a primary focus on professional and volunteer municipal fire departments.
• Up to 50% of selling time will be spent training/managing fire service channel partners. The balance of time will include prospecting and interacting with first responder end users.
• Develop and manage B2B relationships with regional channel partners.
• Maintain active working relationships with the region’s largest end-users and focus on developing and closing opportunities at all platinum accounts, focusing on competitive conversions.
• Partner with other team members and channel partners to support “in-service” product training and other new product implementation activities at end user fire departments.
• Manage and strengthen key organizational relationships with fire chiefs, firefighters, labor, etc.
• Communicate voice of customer (VOC) feedback effectively into our new product development process and to other stakeholders.
• Coordinate/oversee sales and service coverage within channel partner network.
• Report trends/conditions, competitive activity, and sales opportunities in a CRM program.

Special knowledge, skills & abilities:

• Demonstrated selling and customer account management skills relating to firefighter PPE.
• Proven track record of understanding customer needs and developing solutions to assure customer satisfaction related to firefighter PPE.
• Excellent computer skills, including MS Word, Excel, PowerPoint, and Salesforce.
• Strong communication skills (written, verbal, presentation, and interpersonal).
• Proven ability to lead, mentor, and motivate others, including channel partners.
• Proven planning and organizational skills.
• Proven ability to grasp technical product knowledge.
• Proven success in training.
• Experience with social media for communication purposes.
• Ability to work independently and complete tasks with little supervision.
• Willingness to travel 50% of the time within the territory.
• Work hours will include some evenings and weekends.

Education and experience required:

• High school diploma or equivalent.
• This position is available at two different career levels based on experience, education, etc.:
• Level I: 3 years of sales experience.
• Level II: 4 years of sales experience.
• Level III: 5 years of sales experience.
• Level IV: 6 years of sales experience.
• Master’s degree in a related field may be substituted for up to two years of relevant work experience.

Preferred:

• Bachelor’s degree in a related field or educational academic equivalent (4 years of relevant work experience may be substituted for a bachelor’s degree).
• Firefighter equipment sales experience, including developed relationships with key fire departments in assigned geography.

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