Program Manager, Information Services

The salary range for this position is $50.62 - $68.34 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio

Description

The Program Manager Information Services , reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager Information Services will be responsible for planning, monitoring and reporting overall project performance for a portfolio of IT projects including technology initiatives and other key strategic initiatives related to the achievement of NMHC corporate goals. The Program Manager Information Services supports organizational efforts to achieve project and process management competence through industry accepted methodologies (PMM, ITIL, Agile and LEAN), appropriate tools and mentoring programs (as necessary).

The Program Manager Information Services plays a central role in, budget management, contract management, project communications and information distribution to report for entire portfolio of assigned projects and processes.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

Project and Process Management

• Provide leadership and guidance for the use of NMHC standard project management and process improvement methodologies.
• Manage project lifecycle of initiate, plan, execute, close, complete projects including IT value measurement definition.
• Assists in the organizational development and enhancement of project/process management competence. Develop educational, coaching and mentoring programs necessary to support the adoption of NMHC project and process methodologies.
• Leads comprehensive planning efforts necessary to establish measure, enhance and report organizational management performance. Participate in regular project review meetings where status on milestone performance, issues, project changes and budgets are communicated.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information, regulation/project developments among team members, NMHC Executives (sponsors) and vendor partners.
• Selects and/or establishes the necessary policies, methodologies, procedures and practices to support process and project managers.
• Establish and maintain effective communications within the Agile Office and broader organization report program and project status. Provide assessment and report of overall portfolio performance to various executive groups.
• Leads selection and/or development of appropriate organizational standards for software tools necessary to support successful project management, budget reporting and resource allocation.
• Leads development and maintenance of appropriate project infrastructure, tools and/or methods necessary to communicate and coordinate project detail and status.
• Ensure the development and management of individual project budgets; serve as a primary resource to individual project leaders for budget planning, particularly the annual capital planning and submission process.
• Demonstrate the ability to work with the technical and applications teams to develop project tasks, work effort required for these tasks, and define a work schedule with planned dates.
• Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office function to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Conduct process assessments, identifying non-value-added activities. Develop and execute plans to improve these processes using NMHC process improvement methodologies (DMAIC).
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior.
• Participate in and/or support relevant IT benchmarking, survey and specific research activities as well as subject matter related educational seminars and events.
• Support the development of executive level presentations that are related to initiatives.
• Be responsible for understanding vendor contracts with NMHC to ensure vendor compliance to project schedules, contractual agreements and compliance with NMHC standards. Maintain central file of active vendor contracts.
• Participate in the NMHC capital and operating budget planning process. Proficient knowledge of budget preparation, budget management and budget change control.

Qualifications

Required:

• Bachelor's degree or equivalent experience
• 5 or more years of experience in Information Services management or project management.
• Demonstrated process improvement and analysis skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Excellent team building and problem-solving skills.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation and conflict resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills.

Preferred:

• Healthcare technology background
• Master’s degree in related field preferred

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.