Administrative Assistant
- Accurately review, save, and file paper and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation.
- Maintain confidentiality of customer and employer information
- Utilize AS400/Trueline accounting system to pull work order numbers, enter agreements, and prepare billings.
- All completed service requests are to be reviewed and submitted to the Billing Specialist within one week of the service
- Review and upload inspections to local municipalities to maintain customer compliance.
- Take customer service requests in a professional manner and obtain needed information to efficiently dispatch appropriate
- Grow and maintain a personal knowledge base of the industry.
- Follow the company-endorsed business process and best practices and make recommendations on system/process
- Other duties as assigned
- Proficiency in computer programs including Smartsheet’s, Microsoft Office and Windows; must be tech savvy.
- Strong and professional verbal and written communication skills to interact effectively with customers and team members.
- Ability to retain and access training and apply it in an organized manner.
- Experience in administration and scheduling a
- Proven ability to multi-task and manage time effectively.
- Must be organized, self-motivated, and adaptable.
- Strong attention to detail, ability to problem solve, and work
- Experience with CRM platform is a plus
- Familiarity with AS400/Trueline accounting system a plus
- Regular and reliable attendance, including the ability to work extended hours and weekends as required
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