Customer service specialist

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Kelly Services is seeking an experienced Customer Service Specialist in Romeoville, IL. Experience in the transportation industry preferred. Bachelor's degree in business, logistics, supply chain, or management also preferred.

This is a contract to hire opportunity, meaning you will get hired directly after 3-4 months, depending on your performance and attendance.

Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.

Interested candidates can reply to this ad, or send their updated resume to: [email protected]

Can also call Nancy at 630-506-8757

Available shifts and pay:

Mon-Fri, 9am-5:30pm, paying $22.31/hr.

Job Summary:

The Client Management Specialist acts as the primary day-to-day contact for customers within an

assigned customer account group which may include retail, durable goods, automotive, electronic

commerce providers, etc. The Client Management Specialist I will act as the primary liaison between

customers, warehouses, and carriers. You will successfully

manage the supply chain needs of multiple customers; provide industry-leading customer service.

and ensure superior and expeditious execution of customer requirements. This role includes

significant customer interface responsibilities. Once the on-boarding of these customers has

occurred, the Client Management Specialist will assist with order creation, monitor, and report order

acceptance, order processing/updates, maintain inventory integrity, and manage accessorial

charges by the use of various transportation management systems. The Client

Management Specialist I reports to the Manager, Account Management.

Responsibilities:

Develop a strong working relationship with customer accounts and provide resolution of

issues and concerns in a timely manner.

Assess customer needs and act as the point person in developing and managing accounts

specifications and procedures that will ensure quality, efficiency, and profitability.

Pro-actively manage daily order level data; recommend improvement and implement

changes.

Receive, analyze, and respond to a high volume of communication each day.

Manage the order process flow to contract specifications.

Ensure optimal delivery performance by selecting the best carrier and managing the tracking

process.

Maintain inventory accuracy. Perform inventory audits, record results and measure trends.

Manage, monitor, and report order acceptance, order maintenance and accessorial

management by email, phone, and use of various transportation management

systems.

Offer alternative transportation solutions as necessary by analyzing internal and external

account metrics.

Manage assigned customer accounts to ensure they receive the best product at the lowest

possible cost; maximize margin, network efficiency and On-Time Performance (OTP)

Determine which accessorial charges can be billed and follow company process to

successful conclusion, minimizing disputes, assisting in collections, and working with

Account Managers on solutions to reduce accessorial charges.

Communicate with shipper and consignee contacts regarding exception notification and

problem resolution.

Maximize profitability and reduce customer cost exposure by working with Operations to

properly manage assets such as container pools.

Maintain quality service by monitoring standards, advising supervisor of potential problems.

Work with Manager, Account Management and Operations Group to address and resolve

single load concerns in a timely manner.

Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements:

Bachelor's degree in business, logistics, supply chain, or management preferred.

Experience in the transportation industry preferred.

Experience with EDI processes, Web Tender Portals, and other applicable forms of

electronic communication preferred.

Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.

Highly effective communication, both verbal and written.

Attention to detail, organizational skills, and customer focused.

Excellent problem-solving skills with the ability to inspire others to find creative solutions to

challenging situations.

Strong talent for multi-tasking and managing competing priorities effectively.

Able to identify and assess customers' needs, and to craft compelling solutions.

Self-directed, yet strong team player.

Minimal travel may be required.

What are the perks?

Job stability

Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success

Lots of room to grow

What are the benefits as an employee with Kelly?

Interested candidates can reply to this ad, or send their updated resume to: [email protected]

Can also call Nancy at 630-506-8757

#CB

#P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.