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Client Services Account Manager

MillerKnoll
Chicago, IL
Client Services Account Manager Location Chicago, IL : Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs—that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. About this opportunity The Client Services Account Manager is responsible for understanding and executing operational process, communicating process and policy, and delivering unparalleled operational support for showroom sellers from the initial quoting phase of a sale through order approval. This role falls within the Business Units department and works in close collaboration with Merchandising, Supply Chain, Warehouse, and Client Satisfaction teams to complete the behind-the-scenes reporting, approvals, and problem solving required to achieve sales and meet departmental business objectives. Job Responsibilities:
  • Utilize deep operational knowledge and expertise of business unit to support back-end processes moving order from sales approved to purchase approved, Complete backend reporting, allocation, and approval tasks to support the completion and shipment of orders
    • Act as a business unit source of truth, providing ongoing training to sellers to deepen their understanding of processes and ensure the smooth transition from sales to purchase order.
    • Develop and maintain extensive knowledge of operational process, ERP system, and where information is stored to execute tasks effectively and answer seller questions successfully.
    • Understand and utilize OneDrive, SharePoint, and digital instruction manuals to learn, reference, and communicate process and policy to showroom sellers and internal departments.
    • Partner with showrooms, freight, warehousing and other departments on continuous improvement to our processes and procedures.
    • Assist partner showrooms in managing their HOLLY HUNT quotes, orders, questions, and concerns through entering data and supporting the use of online resources.
    • Build and maintain positive relationships with showrooms and internal departments through commitment to providing exceptional operational support.
    • Utilize deep operational knowledge and expertise to execute complex requests and exceptions to standard process.
    • Utilize creative problem solving to resolve situations relating to stock requests, ERP limitations, processing and shipping errors and delays, and warehouse operational capacity.
    • Create, edit, and update Standard Operating Procedure documents as assigned.
    • Independently execute and manage specific operational responsibilities as assigned.
    • Contribute to optimizing process and increasing efficiency.
    Job Requirements:
    • Bachelor's degree or equivalent experience
    • Strong technical skills: Microsoft 365, Microsoft OneDrive & SharePoint
    • Excellent verbal and written communication skills
    • Strong organizational skills & attention to detail
    • Experience in customer service or sales support
    Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected] .
Posted 2025-12-29

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