Operations Coordinator (Chicago)

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 285 offices and 4,800 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets

Savino Del Bene Chicago branch is currently seeking an Operations Coordinator to assist and support the continuous growth of Savino Del Bene Chicago.

Savino Del Bene USA offers outstanding logistics services to its clientele by offering customized pick & pack services that require high quality standards and flexibility. The goal is to build long lasting partnerships with SDB clients to guarantee business continuity and growth throughout the years, maintaining a steady and safe working environment for its employees.

Essential Job Functions

The main goal of the Operations Coordinator is to maximize organizational efficiency by streamlining daily workflows, coordinating between teams, and optimizing processes.

• Liaison between the client, KAMS and our Operations teams
• Commitment to excellence in Customer Service
• Excellent communication skills both verbal and written
• Commitment to timely follow up
• Working with internal operations to ensure accuracy of data
• KPI reporting for clients
• Respond to any customer requests in a timely fashion via email or phone
• Perform weekly calls with clients and attend meetings
• Daily tracking and collection of shipment milestone data (working cross-functionally with Ocean Import, Ocean Export, and Air Import teams)
• Updating our operating system (GLF) with accurate event dates
• Ensuring all required milestones are properly updated in EDI 315 for the VIP global account

Qualifications for the position:

• 2-4 years’ experience in similar role & Industry preferred
• Excellent communication skills
• Highly proficient with MS Office Suite - Word & Excel (formulas and pivot tables
• High school diploma required
• Ability to deal well with change and ambiguity
• Ability to work well with others
• Ability to maintain confidential information

Offering:

• Salary based on experience.
• Full Medical Benefits
• 401K with Match
• Vacation, Sick and PTO
• Great work environment