Certified Medical Assistant (CMA/RMA) - Express Care Morton

Overview:

The Certified Medical Assistant/Clinical Care Attendant is a vital member of the clinic team, providing comprehensive front and back-office support under the direction of Physicians, Nurse Practitioners, and Physician Assistants or Providers. This role ensures high-quality, patient-centered care in an outpatient setting.

Key Responsibilities:

• Clinical & Clerical Support: Assist Providers with outpatient patient management on a rotating basis, handling both front and back-office functions.
• Patient Advocacy & Care: Act as a patient advocate, ensuring smooth communication and care delivery in collaboration with Providers, staff, and families.
• Operational Excellence: Utilize clinical knowledge, judgment, and discretion to manage clinic workflows, resources, and data.
• Customer Service: Maintain a strong service-oriented attitude when interacting with patients, families, and community agencies.

Responsibilities:

Clinical Excellence & Patient Care

• Patient Experience & Flow: Greet patients immediately upon arrival, escort to exam suites, and provide a welcoming environment. Offer convenience items (water, coffee, tea, blankets) to ensure comfort in the lobby or exam suite.
• Intake & Documentation: Obtain patient history and review of systems. Measure and record vital signs (weight, blood pressure, pulse, temperature) and complete all necessary documentation in the patient’s chart according to clinical protocols.
• Clinical Procedures: Perform and/or assist with clinical procedures within scope of training and licensure under the supervision of a Provider.
• Protocols & Lab Work: Execute symptom-initiated protocols and perform ordered lab tests as instructed by the provider.
• Medication & Retail: If applicable, offer retail medications and administer prescriptions as directed by the Provider.
• Visit Conclusion: Review After Visit Summary (AVS) with the patient, provide instructions, and escort patients to check-out. Assist with patient satisfaction surveys if needed.
• Follow-Up & Results: Perform mandatory post-clinic follow-up calls (48-72 hours) and communicate test results to patients in a professional manner, consistent with Carle Health policy.
• Communication: Take, relay, and process messages from patients, Providers, and pharmacies within scope of training and licensure.

Clinic Operations & Maintenance

• Room Maintenance: Keep exam rooms stocked with adequate supplies, maintain instruments, and perform sterilization as required.
• Compliance & Logs: Maintain all required logs and checks per Carle Health policy (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes).

Employee Development

• Maintain all required Carle Health and department-specific competencies and training.

Qualifications:

Certifications

• Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
• Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
• Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
• Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)
• Registered Medical Assistant (RMA) – American Allied Health (AAH)
• Registered Medical Assistant (RMA) – American Registry of Medical Assistants (ARMA)
• Certified Medical Assistant (NCMA) – National Center for Competency Testing (NCCT)
• Basic Life Support (BLS) – American Heart Association (AHA) (Within 30 days)

Education

• H.S. Diploma/GED

Carle Health Company Overview:

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range: The compensation range for this position is $18.33per hour - $29.69per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.