General Manager (Illinois)

We are seeking a General Manager for a full time and direct hire role for one of our amazing and fast-growing home services partners just outside of Chicago, IL. This is an onsite role.

You will be the senior brand-level operating leader for this branch. You will be responsible for full P&L, operational execution, team leadership, and growth strategy. This role blends hands-on operational leadership with strategic planning and financial accountability. You will oversee installation, service, repair, sales, customer experience, and administrative functions for this home services company.

Responsibilities:

• Oversee day-to-day operations across installation, service, repair, dispatch and scheduling.
• Oversee warehousing, inventory management, purchasing practices, and internal controls.
• Make sure there is consistent execution of company standards for safety, quality, and customer experience.
• Lead project execution and field productivity, and proactively resolve operational bottlenecks and service delays.
• Oversee fleet, tools, facilities, and asset utilization.
• Implement and continuously improve SOPs, workflows, and performance dashboards.
• Take full ownership of brand-level P&L performance.
• Develop and manage budgets, forecasts, and operating plans with the Controller.
• Monitor job costing, gross margins, labor efficiency, and overhead.
• Drive profitability through pricing discipline, cost controls, and productivity initiatives.
• Review and analyze financial and operational performance and KPIs with leadership.
• Partner with sales team to drive revenue growth and margin performance.
• Support residential and builder channel strategies.
• Participate in key customer, builder, and vendor relationships.
• Improve conversion rates, close rates, and customer lifetime value.
• People management, including hiring, promotions, discipline, termination, budgeting, and operational strategy.
• Recruit, develop, and retain high-performing managers, technicians, and support staff.
• Set clear expectations, performance metrics, and accountability systems.
• Conduct performance reviews, coaching, and corrective action as needed.
• Lead regular leadership and cross-functional meetings.
• Ensure compliance with OSHA, DOT, state licensing, and local regulatory requirements.
• Maintain safety programs, training, and incident reporting.
• Oversee insurance, risk mitigation, and regulatory audits.
• Do physical inventory counts on periodic basis.
• Ensure compliance with California and federal wage & hour laws, meal and rest period requirements, paid leave laws, and recordkeeping obligations.
• Partner with leadership on long-term growth and scaling initiatives.
• Leverage the company's system to optimize operating performance.

Requirements:

• 7+ years of leadership experience in home services, construction, or field-based operations.
• Strong P&L ownership and operational leadership experience.
• Strong understanding of field service workflows, safety, and compliance.
• Ability to lead managers and scale teams.
• Strong financial acumen with budgeting, forecasting, and KPI management.
• Strong communication, leadership, and decision-making skills.
• Experience in garage door, overhead door, or related industries is a plus.
• Experience in PE-backed or growth-oriented platforms is a plus.
• Experience with ServiceTitan operating system is a plus.
• Bilingual is a plus.
• Must be able to work across office, warehouse, and field environments.
• Must be able to travel between office locations and job sites as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.