Regional Customer Service Manager

Job Description

Job Description

Description:

Job Description

Job Title: Senior CS Manager Department: Sales

Reports to: V.P. of Sales Location: St Charles IL / Gastonia NC

About Gravis:

Gravis is one of North America’s largest providers of bulk transportation packaging solution. A platform investment of New Water Capital a middle market private equity firm, the business has been built through the acquisition of five leading players within the bulk transportation packaging category and is a North American leader in consultative and custom packaging solutions for blue chip industrial players in food & beverage, chemicals, and materials. Gravis is differentiated in its approach by behaving like a partner, not a broker, and the addition of experts in different product categories creates significant opportunity to cross-sell to a large set of blue-chip customers, benefit from additional scale in sourcing, and bring a professional approach to the space.

Position Overview

The parent company is the fastest growing FIBC manufacturing and distribution company in North America. As we expand our Supply Chain footprint, we are looking at candidates for Global Procurement. This position is responsible for purchasing and planning raw material & products for the group company. The RSM will order the products according to correct specifications and will ensure all quality and schedule requirements are met. The RSM must maintain strong vendor relationships to assure long-term supply at competitive pricing and performance. They will also be responsible for planning raw materials and finished products by maintaining proper inventory controls within the company guidelines. Additionally, effective communication and interpersonal skills are important for collaborating with internal and external stakeholders.

Responsibilities

· Prospect of potential clients

· Visits to the customers to close orders and develop new products.

· Credit and collection support when a client delays the payment.

· Call to follow up on purchases according to customer consumption.

· Address complaints in cases as they happen to clients.

· Participate with the maquiladora plan when there are new developments of super bags.

· Weekly meetings at the plants to discuss budget programming.

· Request samples from the plant to send off to clients.

· Carry out scheduling closing of negotiations with clients in semi-annual or annual schedules.

· Coordinate customer service with orders.

· Build and manage processes

· Visit plant location to monitor installation of the production capacity.

Required Skills/Abilities:

· Knowledge of the manufacturing industry

· Supply Chain processes including Imports logistics and exposure of working with International Suppliers are preferred.

· Strong data analytic & systems skills including proficiency with integrated software applications (Net Suite preferred)

· Effective communication and interpersonal skills are important for collaborating with internal and external stakeholders.

· Team player with a positive and great attitude in a highly cross-functional organization

Education and Experience:

· Bachelor’s or master’s degree in business or related field.

· Total 10 years of management experience and 5 years of supervisory level experience in Packaging and planning functions.

Physical Requirements:

· Sitting for extended periods of time