Claims Director (Multinational Claims)
Hyatt Hotels
Chicago, IL
Description The Opportunity Hyatt seeks an enthusiastic and well-rounded Claims Director to join our Hyatt Risk's Claims team. You will be responsible for overseeing tender claims and litigated insurance claims. You will collaborate with other Hyatt teams in the risk department, business colleagues within Hyatt, and hotels in the field. You will oversee a wide variety of premises liability claims, including those stemming from United States, Latin America and the Caribbean. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role •Partnering with colleagues within the legal and Hyatt Global Risk departments, insurance carriers, and insurance defense counsel to manage litigated insurance in the United States and abroad. •Proactively assessing and managing insurance coverage disputes and determining coverage applicability across primary, excess, and owner placed policies, including DIC/DIL (gap coverage). •Tendering and monitoring claims which are not covered by Hyatt's insurance program. •Working across Hyatt Legal / Risk functions to support process improvement for insured matters, and the development loss mitigation strategies. •Support Hyatt in evaluating and improving outside defense panel. •Assessing litigation risk, including advising clients on estimated costs of litigation, possibilities of success, and potential settlement options. •Managing electronic discovery, including litigation holds, record management, and document preservation. •Providing business clients and colleagues within the legal and risk departments with guidance regarding litigation and other disputes, including pre-litigation advice and counsel. •Developing and managing case budgets. •Managing and collaborating with outside counselinsurance carriers and insurance defense counsel in all aspects of pre-litigation and litigation, including developing strategy, reviewing pleadings, coordinating discovery and factual investigation, conducting settlement negotiations, and supporting depositions, hearings, and trials. •Traveling, as appropriate, domestically and internationally, to attend hearings, mediations, and trials. Qualifications
Experience Required: •5-6 years of experience in insurance claims, law firm or corporate law department, with a focus premises liability and/or insurance coverage disputes; experience with the hospitality industry is a plus, but not required. •Curious and proactive mindset, with the ability to adapt to change and respond constructively to setbacks. •Demonstrated track record of taking accountability for outcomes. •Ability to think critically, make clear and well-reasoned decisions, and possessing strong verbal and written communication skills to communicate the same. •Strategic, pragmatic, and business-oriented approach to resolving disputes. •Responsible and proactive self-starter, capable of simultaneously handling multiple, multi-faceted projects and competing deadlines. •Ability to work both independently with minimal supervision and collaboratively as part of cross-functional teams. •High level of integrity and professional ethics. •Team player with strong interpersonal skills who can build connections with people at all levels. •Comfort with disputes arising out of Latin America and the Caribbean and Spanish skills are a plus but not required. Experience Preferred: •A Juris Doctorate or paralegal certificate. •Insurance, risk management experience •Spanish language proficiency The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $142,500 $190,000 . This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Experience Required: •5-6 years of experience in insurance claims, law firm or corporate law department, with a focus premises liability and/or insurance coverage disputes; experience with the hospitality industry is a plus, but not required. •Curious and proactive mindset, with the ability to adapt to change and respond constructively to setbacks. •Demonstrated track record of taking accountability for outcomes. •Ability to think critically, make clear and well-reasoned decisions, and possessing strong verbal and written communication skills to communicate the same. •Strategic, pragmatic, and business-oriented approach to resolving disputes. •Responsible and proactive self-starter, capable of simultaneously handling multiple, multi-faceted projects and competing deadlines. •Ability to work both independently with minimal supervision and collaboratively as part of cross-functional teams. •High level of integrity and professional ethics. •Team player with strong interpersonal skills who can build connections with people at all levels. •Comfort with disputes arising out of Latin America and the Caribbean and Spanish skills are a plus but not required. Experience Preferred: •A Juris Doctorate or paralegal certificate. •Insurance, risk management experience •Spanish language proficiency The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. The salary range for this position is $142,500 $190,000 . This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Posted 2026-04-18
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