Manager, Pharma Implementation Management

Job Summary

Provides high quality service delivery for complex, high profile, marquee clientele and their members. Responsible for successful implementation of key strategic implementation projects, new client on boarding, and global corporate initiatives and acts as the primary point of contact during the implementation phase. Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management. Requires significant contact with clients and senior leadership, in addition to the management of employees. Handles adhoc, non¬ traditional Implementations and projects as business needs arise.
Job Responsibilities

• Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management; hires, trains and develops new employees throughout their training process; mentors team members on an ongoing basis to improve their understanding and skill and ensure they are familiar with policies and procedures, business processes and workflows
• Provides daily management and oversight of the Implementation departmental staff; takes a leadership role on task force committees. Initiates discussion, educates other task force members and trains the team on the final product
• Provides high quality and comprehensive implementation processes for complex, high profile, marquee clients; responsible for successful implementation of key strategic implementation projects and global corporate initiatives; handles issue resolution escalated from other team members
• Acts as a single point of contact for client during implementation phase and post implementation until formally transitioned; meets with clients face to face on an as-needed basis; travels to client locations
• Assists with writing and reviewing Request for Proposal (RFP) responses upon request; assists with finalist meetings either by attending or providing information and materials
• Supervisory Responsibilities
• Responsible for the development, oversight and implementation of departmental budget
• Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as needed
• Other responsibilities as judgment or necessity dictate

About Walgreens
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's degree in project management, operations management, business, or related area of study; or equivalent combination of education and/or relevant work experience
• 5 years' experience in project management, account management, or operations management
• 1 year leadership/ people management experience
• Excellent relationship building skills with both internal and external clients and demonstrated ability to lead groups of individuals without having direct oversight
• Strong organization, leadership, negotiation, and analytical skills, with good understanding of standard business practices including financial management
• Demonstrated ability to manage multiple complex projects while meeting aggressive deadlines
• Strong skills in Microsoft Office suite of products including MS Project
• At least 1 year of direct leadership, indirect leadership and/or cross- functional team leadership.
• Willing to travel up to 20% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Project Management Certification and/or training

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: $92500 - $148000 / Salaried