National Road Logistics Operations Controlling & Invoicing Manager

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You as National Road Logistics Operations Controlling & Invoicing Manager will be responsible for overseeing end-to-end invoicing operations for assigned Cloud customers, ensuring accurate, timely, and compliant revenue capture. This role leads a specialized invoicing team, serves as the primary escalation point for complex billing issues, and partners closely with Operations, Pricing, Audit, and IT to maintain invoice integrity and meet strict Cloud customer requirements.

How you create impact

• Ensure timely and accurate invoicing of customers, including complex freight charges (spot rates, fuel surcharges, documentation fees)

• Review and verify vendor (carrier) invoices for accuracy against agreed rates, purchase orders (POs), and proof of delivery (PODs), ensuring "three-way matching

• Prepare monthly accruals (estimated costs) to ensure accurate financial reporting and monitor financial variances

• Resolve billing disputes with carriers and internal commercial teams, ensuring prompt payment or adjustment

• Oversee accurate and timely invoice generation in accordance with customer contracts, rate agreements, and Cloud specific billing requirements

• Ensure compliance with customer EDI, format, audit, and documentation standards

• Monitor invoicing queues, aging, and exception reports to proactively resolve issues impacting revenue recognition

• Partner with Audit and Revenue Care team to address failed audits, rejected invoices, and compliance gaps

• Identify root causes of invoicing defects, rework, and delays; lead corrective and preventive actions

• Collaborate with IT, TMS/TransSend, EDI, and downstream finance teams to resolve systemic issues

• Document and maintain standard operating procedures (SOPs) for Cloud invoicing processes

• Track and report on invoicing KPIs such as timeliness, accuracy, rework rates, and customer rejections

• Support audits and management reviews with clear data, analysis, and documentation

What we would like you to bring

• Bachelor's degree in Finance, Accounting, Business, Supply Chain, or a related field (or equivalent experience)

• 5+ years of experience in invoicing, revenue accounting, billing operations, or shared services

• Strong understanding of customer specific billing requirements, ideally within Cloud or high tech logistics environments

• Experience with TMS, invoicing, audit, or EDI platforms (e.g., TransSend, ACON, or similar systems)

• Strong analytical skills with the ability to identify trends and root causes

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $80,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

"Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers."

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.