Call Center Representative

Call Center Representative 

 

JOB-10046989

Anticipated Start Date

July 27, 2026

Location

Bronx, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full time positions at our client.

Job Summary

We are looking for individual to join our client’s team as a Call Center Representative . You will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving complaints, providing technical support, and ensuring a positive customer experience.

Job Description

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Extensive phone experience and computer literate.
• Other assignment as necessary.

 

Skills Required

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening provides full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.
• Bilingual (Facility Specific)

Education/Training/Certifications

• High School Diploma or General Education (GED).

Additional Requirements

• Shift Time: 8:00 AM-4:00 PM

Pay Rate

• $26-$31 per hour, based on experience, skills, and market factors

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.