IT Support Technician II

IT Support Technician II

Reporting to the IT Service Desk Lead, the IT Support Technician II serves as the first point of contact for technical support for both local and remote users. This role involves diagnosing and troubleshooting hardware and software issues, providing technical guidance, and supporting IT projects aligned with company priorities.

As an IT Support Technician II you will:

• Provide technical support to local and remote users via the IT service desk ticketing system.
• Troubleshoot and resolve hardware issues for:
  • Desktop and laptop computers
  • PC peripherals (monitors, keyboards, mice, and other accessories)
  • Desk phones, mobile phones, and headsets
  • Printers and barcode scanners
• Install and support PC software applications.
• Diagnose and troubleshoot network connectivity issues.
• Support and maintain conference room audio and video equipment.
• Set up and configure new computers, ensuring proper user access and security settings.
• Manage user accounts across systems (network, email, phone, security, etc.).
• Maintain desktop systems with updates, patches, and security fixes, including OS, antivirus, and malware protection.
• Track and manage IT inventory to ensure accurate records.
• Collaborate with vendors to resolve technical issues.
• Participate in IT-related projects, contributing to company initiatives.

We are looking for someone who:

• Holds an Associate’s or Bachelor’s Degree in Information Technology or a related field, or equivalent experience.
• Has 2+ years of experience as an IT Service Desk Technician or similar role.
• Has experience with desktop operating systems, including Windows 10 and 11.
• Is proficient in supporting desktop applications, particularly Microsoft Office 365 and Teams.
• Has experience with identifying and remediating virus and malware infections.
• Possesses knowledge of computer hardware components and troubleshooting techniques.
• Has familiarity with Windows Active Directory services, including Domain, Group Policy, and AD Objects.
• Has excellent interpersonal, verbal, and written communication skills.
• Possesses strong troubleshooting and problem-solving abilities.

Ideally you will also have:

• Experience using the ServiceNow ticketing system.
• CompTIA A+ Certification or equivalent.
• Experience in a manufacturing environment is a plus.

The working conditions of the role are:

• General Office Environment, PC use
• Light Lifting (occasional 25 lbs or less)
• Sitting

What we offer you:

Typical pay is $50,953 – 62,423 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor