Customer Success Specialist

We are seeking a technically capable, business-minded Customer Success Specialist who is passionate about engaging with customers on-site to understand their engineering and manufacturing workflows, identify pain points, and drive solutions that generate measurable business impact. This role is pivotal in maximizing customer satisfaction and expanding adoption of meviy services. （ Note: meviy is a free platform for on-demand manufacturing services provided by MISUMI.)

The ideal candidate will possess a solid engineering foundation, a proactive mindset for problem-solving, and a strong drive to take ownership of the customer relationship from both a technical and strategic business perspective. A successful candidate will actively contribute to business growth by uncovering engineering challenges and proposing meviy-based solutions that not only align with the customer’s production goals, but also streamline their engineering and procurement processes, ultimately enhancing their competitiveness and driving our own revenue growth. Responsibilities include:

• Independently develop and regularly visit assigned target customers to understand their on-site engineering and manufacturing processes, identify issues across the engineering chain, and provide meviy-based improvement proposals.
• Develop and execute customer success and usage strategies aligned with customer goals to promote the continuous and habitual use of meviy.
• Build strong relationships with key stakeholders such as engineers, purchasers, and project managers.
• Collaborate with internal teams (engineering, operations, and product) to ensure customer needs are addressed effectively.
• Track, analyze, and report customer success metrics and engagement outcomes to management.
• Development of industry-specific sales strategies for meviy
• Travel may be required up to approximately 60% of the time.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s degree in engineering, manufacturing, materials or related field.
• Demonstrates a hands-on, solution-oriented approach to reaching out to customers independently
• Experience using 2D/3D CAD software
• Work experience in the manufacturing industry
• Basic knowledge of design and procurement processes
• Strong problem-solving skills with the ability to identify issues and implement effective solutions
• Excellent communication skills to collaborate with internal and external stakeholders and drive projects forward
• Strong verbal and written communication skills, with the ability to explain complex ideas clearly, develop strategies, and manage project

In addition to these requirements, we prefer the following attributes:

• 5+ years of practical experience in Sales engineering or Equipment design, at a Line or Machine builder
• Possesses knowledge of the automotive, medical, and aerospace industries.
• Experience using business intelligence tools such as Salesforce and Tableau
• Knowledge of enterprise systems such as PLM, PDM, and CRM

Pay Rate: a base salary in the 65k to 75k range plus an annual bonus.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits Offered:

We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic and AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HAS and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at If you have any concerns, please send an email to [email protected].