Membership Engagement Associate
- Initial contact and engagement with new members on a monthly basis by phone and email
- Manage Co-Insurance billing process
- Manage Co-Insurance onboarding for new groups and maintaining website landing pages for both co-insurance groups
- Assist Board Liaison with annual membership voting process and reporting
- Delegates meeting preparation, Board Effect platform management, meeting scheduling/ documents, attendance/ minutes and additional communications
- Maintain Delegate roster list and vetting of candidates for positions
- Work with Customer Service to maintain accurate member data
- Coordinate member invoicing process and reports with internal and external teams and provide support for the accounting department related to member payments
- Coordinate member packets for new and renewing members
- Respond to basic membership inquiries, utilizing existing member benefits
- Assist in preparing for Congress & Delegates responsibilities during meeting
- Work with Membership Manager to populate the Marketing Content Calendar
- Works with the Membership Manager on new and renewing membership communications
- Run membership reports from Salesforce as needed
- Assist with inquiries to the membership info email inbox, as needed
- Assist with Member Benchmarking Survey, add new users, reset password requests, resolve access issues
- Provide support on Webinars when needed for other business units
- Coordinate with the membership team to post and serve as a community admin in NSC Community (Higher Logic)
- Maintain internal membership info pages on SafetyNet for NSC Staff
- Travel as required
- Additional duties as assigned
- Bachelor's degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
- Bachelor’s degree preferred.
- Two or more years of non-profit association experience in membership or customer relations
- Self-motivated to learn new technology
- Great interpersonal, organizational and time management skills
- Strong team player and attention to detail
- Upper intermediate proficiency with Microsoft Suite, specifically Excel
- Knowledge of Salesforce or equivalent AMS; Marketing Cloud a bonus
- Comfortable presenting online via Teams or Zoom; knowledge of online webinar platforms a plus
- This is a remote position
- Salary for this role is $60,000
NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:
- At least 20 PTO days accrued 1 st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
- Flex spending accounts for medical and dependent care
- 403(b) & Roth 403(b) with employer match up to 6%
- Reimbursable training
- Dress for your day
We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.
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