Field Service Technician
Job Description
Job Description
Description:
Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).
Key Responsibilities:
1. Installation and Commissioning:
· Install and commission SWAN analytical instruments at customer locations.
· Ensure proper calibration and configuration to meet customer specifications.
1. Preventive Maintenance:
· Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
· Keep detailed maintenance records and update service documentation.
1. Technical Support:
· Provide exceptional technical support to customers via phone, email, and on-site visits.
· Troubleshoot and diagnose issues with instruments promptly and effectively.
1. Repair and Upgrades:
· Perform instrument repairs, replacements, and upgrades as required.
· Coordinate with the support admin and manager to source and order replacement parts.
1. Customer Training:
· Train customers on the proper use, maintenance, and calibration of water instrumentation.
· Offer guidance on optimizing instrument performance.
1. Documentation:
· Maintain accurate service records, equipment logs, and reports.
· Ensure timely submission of service reports and required documentation.
1. Continuous Learning:
· Stay up to date with SWAN's product advancements and industry trends.
· Participate in training programs and workshops to enhance technical knowledge.
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