Office Manager

About Puttshack:

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Working at Puttshack:

At Puttshack, we take fun to the next level. We’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do-ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Position Summary:

As the Office Manager of Puttshack's Home Office, you will oversee the daily operations and general administration of our office and teams. Acting as a brand ambassador and general point of contact for associates, vendors, and guests, this individual will exemplify our standards of exceptional Hospitality and uphold our Core Values to ensure a positive and productive environment. In this role, the Office Manager will work cross-functionally and have exposure to all departments, including our Executive team, to provide general administrative support, manage various projects and initiatives, ensure company-wide communications, and participate in team events.

This is a Hybrid position, including 3 days onsite from our Home Office, located in Chicago (River North Neighborhood)

Position Responsibilities may include, but not limited to:

• Maintain overall office and reception space, ensuring visitors/guests are greeted, mail is received and sent, and that all spaces are fully stocked, clean, and organized.

• Coordinate building maintenance activities, including cleaning services, security, building repairs, etc.

• Provide general administrative assistance to C-suite, such as coordinating travel, managing calendars, processing expenses, organizing meetings and taking meeting minutes, etc.

• Assist with the preparation of Executive meeting materials, including PowerPoint presentations, particularly for the Board of Directors.

• Work with leadership and other cross-functional teams on company-wide communications, including newsletters, office safety & weather alerts, town halls, etc.

• Work closely with HR and Training teams on new hire onboarding/offboarding processes & procedures, including updating Puttshack’s intranet information, managing security access, setting up or cleaning out desk space, maintaining org charts, etc .

• Serve as a primary point of contact for associates on office policies and procedures; ensuring adherence and compliance to corporate policies.

• Plan and coordinate company events, include Town Halls, Team building events, large group meetings, and all-hands gatherings, ensuring successful rollout of logistical and tactical operations.

• Assist with general operations and administrative duties, including partnering with outside counsel across licensing and other operations initiatives.

• Lead culture and engagement initiatives aimed at enhancing employee morale, such as office contests, recognition programs, philanthropic efforts, office décor and themes, etc.

• Ensure the strict confidentiality of all sensitive and proprietary information, adhering to company policies and legal regulations to secure sensitive information, prevent unauthorized access, etc.

• Other projects or duties as assigned.

Required Skills and Experience:

• Minimum of 5 years’ experience in an administrative support role managing an office of 50+ employees, including at least 3 years’ experience directly supporting Executive team.

• Experience preparing materials and interacting with Board of Directors a plus.

• Demonstrated track record in effective facility management, event planning, and vendor relations.

• Excellent communication and interpersonal skills; ability to work well with colleagues and outside vendors, suppliers, property managers, landlords, brokers, and various service projects.

• Strong leadership skills and the ability to work independently with minimal direction from leadership.

• Ability to balance multiple priorities simultaneously and proactively manage projects to completion.

• Proficiency in systems such as MS Office Suite, Expense and Travel systems, Sharepoint, etc.

• Strong attention to detail and ability to be resourceful.

• Ability to travel off site on occasion to various locations to support business needs.

• This position must pass a post-offer background.

Physical Requirements:

• Physical activities on a continuous basis, sit at desk for a long period of time; frequent use of telephone/video conferencing and write or use a keyboard to communicate through written means.

• Some walking and lifting, up to 25 lbs. may be required.

• The noise level in the work environment is typically low to moderate.

• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job.

Benefits:

We have a guest service mindset and treat our associates the same way, offering our full-time, eligible associates:

• Health/dental/vision coverage options

• 401(k) matching

• Company paid Life and AD&D Insurance

• Voluntary short term and long term Disability Insurance

• Generous PTO, including paid parental leave

• Associate discounts (FREE mini golf!)

• Corporate Bonus Program

  …and more!

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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