IT Scrum Master

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Scrum Master is the agile-savvy leader that will help to move our business forward to create dynamic digital experiences that drive efficiency and business results across Gallagher digital properties (including Salesforce and other Marketing systems) . As part of the team, you will work alongside curious, self-driven critical thinkers who have an entrepreneurial mindset to create lasting value for our clients and organization on a global scale. Our team works smart by advancing data-lead experiences, embracing iterative product design and actively collaborating across the organization.

The primary focus of this role is to serve as the Scrum Master across our small business and personal lines product teams . This person will work with product owners, development lead s , design lead s and data teams to launch and enhance digital applications that translate business needs into the appropriate web-based solutions. The Scrum Master facilitates , inspires, and guides squads to realize their goals and become successful and self-supporting teams . Good interpersonal skills with ability to engage all levels of the organization are critical to this role along with strong verbal and written communication . Experience in agile events , coaching, scrum metrics, and project management are fundamental . The ideal candidate will be a self-starter and will have a mix of business, technical, analytical and communication skills.

Scope of Responsibilities :

• Facilitate and p rovide guidance and coaching for all agile events , including story estimation, backlog story management, retrospectives, etc.

• Ensure understanding by all teams involved in scoping and sizing product backlog items

• Create and maintain an environment where all feedback is accepted and expected

• Identifying , managing, and mitigating project issues and risks

• Serve as the agile expert to as sist and coach team members with varying levels of knowledge of agile and sprint work

• Provide ongoing agile training for team , product owners, developers and testers

• Help manage interpersonal conflicts, challenges, and growth opportunities

• Keep the backlog for the team refined and provide recommendations of general updates that could be made ( requirement or roadmap level) to the product owner

• Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions

• Remove impediments / communicate with stakeholders

• Create high performing teams by driving continuous improvemen t

• Provide advisory on best practices and process hygiene, agile metrics collection

• Bachelor’s degree in Computer Science , Information Technology, Engineering, Technical or Business subjects
• 4+ years of experience in Agile, Scrum, or related experience

• In lieu of a degree, 6+ years of experience in Agile, Scrum, or related experience

• Professional Scrum master certification (CSM or PSM)

• Nice to have: Advanced Agile Scrum Master Certified ( A- CSM) or higher and experience in Azure DevOps , JIRA, Trello or similar agile management software.

• Nice to have: Salesforce Admin certification.

• Experience with Salesforce CRM is preferred.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.