Assistant Transportation Manager

Job Description

Job Description

Position Overview / 职位概述

The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.

运输副经理将协助运输经理,负责快速增长的 B2B(企业物流)和 B2C(电商直邮/消费者配送)业务 的运输管理,确保运营高效、合规,并维持高水平的服务质量。此岗位需要具备积极主动的管理能力、优秀的执行力、适应快速增长业务的能力,以及以客户为中心的思维。

Key Responsibilities / 主要职责

Transportation Operations / 运输运营

- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.

- 协助日常 B2B(大宗运输、合同物流) 与 B2C(电商、末端配送) 运输业务的管理。

- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.

- 与承运商、拼箱商及卡车公司合作,确保运输运力稳定,满足高峰期需求。

- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.

- 监控运输时效与质量,确保仓储、履约与运输环节顺畅衔接。

Customer Experience / 客户体验

- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.

- 为B2B客户提供高效可靠的运输服务,为B2C消费者提供快速准确的配送体验。

- Resolve exceptions and customer escalations with urgency.

- 快速处理异常与客户投诉,保证服务满意度。

- Collect and analyze feedback to improve service standards.

- 收集并分析客户反馈,持续优化服务水平。

Vendor & Partner Management / 供应商与合作伙伴管理

- Maintain strong relationships with carriers, 3PLs, and trucking companies.

- 维护与承运商、第三方物流和卡车公司的合作关系。

- Assist in contract negotiations and track vendor KPIs.

- 协助合同谈判并跟踪合作伙伴的关键绩效指标。

Growth & Scalability / 增长与可扩展性

- Support transportation capacity planning for rapid business growth.

- 协助运输运力规划,支持快速增长的业务需求。

- Participate in network optimization (multi-warehouse coverage, linehaul planning).

- 参与网络优化(多仓布局、干线运输规划)。

- Prepare contingency plans for seasonal surges and market changes.

- 制定应对季节性高峰与市场变化的应急方案。

Team Leadership / 团队管理

- Supervise coordinators/dispatchers and ensure SOP compliance.

- 管理运输协调员/调度人员,确保遵循标准流程。

- Train and mentor team members to build a scalable transportation team.

- 培训与指导团队成员,建设可扩展的运输团队。

- Act as deputy for the Transportation Manager when needed.

- 必要时代理运输经理职责。

Data & Process Management / 数据与流程管理

- Use TMS, WMS, CargoWise to manage operations and track performance.

- 使用运输系统(TMS、WMS、CargoWise)管理运输与绩效。

- Analyze transportation cost, route efficiency, and service quality.

- 分析运输成本、路线效率和服务质量。

- Support finance teams with freight audit and cost control.

- 协助财务团队进行运费审核与成本控制。

Other duties as assigned.

Qualifications & Requirements / 任职要求

- Bachelor’s degree

- 本科及以上学历。

- 3–5 years of transportation/logistics experience.

- 3–5年运输/物流经验。

- Strong understanding of transportation regulations and market operations.

- 熟悉运输法规及市场运作模式。

- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.

- 熟练使用物流系统(TMS/WMS/CargoWise)及办公软件。

- Excellent communication, problem-solving, and leadership skills.

- 具备优秀的沟通能力、问题解决能力与团队管理能力。

- Bilingual English & Chinese strongly preferred.

- 中英文双语能力优先。

Key Competencies / 核心能力

- Scalability & Growth Mindset / 可扩展与增长思维

- Customer-Centric / 客户导向

- Operational Agility / 运营灵活性

- Leadership / 团队领导力

- Data-Driven Decision Making / 数据驱动决策

Kerry Express United States is serving thousands of corporate and individual customers. Our operational expertise is deeply rooted in the Mainland of China and extends across key economic regions in Southeast Asia, Korea, Japan, LATAM, and more. This expansive reach is supported by localized insights, ensuring tailored solutions in express logistics and supply chain management across diverse industries.

Company Description

Kerry Express United States is serving thousands of corporate and individual customers. Our operational expertise is deeply rooted in the Mainland of China and extends across key economic regions in Southeast Asia, Korea, Japan, LATAM, and more. This expansive reach is supported by localized insights, ensuring tailored solutions in express logistics and supply chain management across diverse industries.