Customer Service Associate - PT

Description

POSITION SUMMARY:


Provides residents/guests with prompt, courteous service and general information while conveying a friendly, confident, positive attitude at all times. Responsibilities include coordinating all aspects of activity registration in person and by telephone. Customer Service Associates distribute Association information, in-house program promotion, program participant check-in and act as an ambassador for the community. Each Customer Service associate ensures that all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of SCCAH, The Admin Department and the Management Company.



POSITION RESPONSIBILITIES:

• Processes and coordinates all aspects of program reservation and registration. Verifies resident status and confirms program availability.
• Collects and tracks monies for participant registration utilizing Point of Sale/Recreation Registration systems, and providing a receipt to all residents.
• Handles all aspects of Point of Sale/Recreation Registration including; updating, adjusting, voiding and correcting information as necessary, opening and closing shifts, reconciling monies collected daily and providing accurate reports.
• Legibly records names of paid residents onto appropriate program rosters/day trip itineraries with accuracy and efficiency.
• With detailed accuracy, performs clerical duties including but not limited to phone, faxing, word processing, creation and photocopying of office materials.
• Maintains activity desk information forms as needed—flyers, refund forms, handouts, room reservation forms, etc.
• Accurately processes cancellations, refunds, program rosters and waiting lists filling program openings as they occur.
• Checks resident files for verification of registration receipts in the case that a resident may misplace his program receipt, or there is a question of whether their names were not recorded properly.
• Makes program reservation confirmation calls with accuracy and efficiency.
• Interacts with residents and members of the public, as required and coordinates inquiries.
• Retrieves voicemail messages for Customer Service desk. Answers questions on programs and activity services. Directs telephone inquiries to appropriate CAM, Restaurant, Sales and Administration departments.
• Assists with administrative clerical duties as directed. Correctly completes assignments and tasks in a timely manner in spite of interruptions and distractions.
• Attends all mandatory workshops and employee meetings as requested.
• Professional appearance required/uniform
• Consistently demonstrates with proficiency and accuracy, performs daily functions using Microsoft Word, Excel and Outlook email, as well as other office equipment.
• Possess the ability to work independently without supervision and carry out tasks to completion with detailed accuracy.
• May be required to lift items weighing as much as 20 pounds
• Must be CPR and AED certified or be willing to become certified.
• Must be able to work extended hours including weekends, evenings and holidays as necessary
• All other duties as assigned.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:



Education/Training:
High School graduate or equivalent.


Skills: Must demonstrate proficiency and accuracy in operating Microsoft Word, Excel and
Outlook email. Must have strong interpersonal /communication skills and consistently
demonstrate detailed proficiency on all tasks.



Experience/Knowledge/Abilities:
Two to three years previous experience in a retail business or cash-handling environment.

• What We Offer:
  As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
  
  
  
  Compensation: $16-$17/hour, based on experience
  
  
  
  Disclaimer
  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.



Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.



Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].



Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.