Customer Service Representative

Position: Customer Service Representative (Dual-Function: CS & Inside Sales Support)

Location: Greater Chicago Area

Compensation: $50-60K

Experience Level: Mid-Level (2–4 Years)

Key Tech Stack: CRM, CPQ, ERP (Microsoft Dynamics preferred)

Role Summary

Our client is a global industrial technology group operating brands across measurement, safety, and process control. This position is a dual-function: Customer Service and Inside Sales Support Representative to act as the primary contact for customers and distributors, managing the full order lifecycle from quote to delivery.

Key Responsibilities

Order & Quote Management

• Process sales orders accurately, tracking status from entry through shipment and invoicing.
• Build, configure, and manage customer quotes using CPQ software, following up to convert opportunities into orders.
• Maintain clean CRM data, including deal stages, pipelines, and customer contact information.
• Coordinate with warehouse, operations, and finance teams to resolve order delays or credit holds.

Relationship Management & Support

• Serve as the primary daily contact for assigned accounts and distributors via phone and email.
• Resolve inquiries, technical questions, and shipping issues professionally.

• Assist with new customer onboarding and distributor account setups.

• Prepare brief weekly activity reports (quote and order logs) for sales leadership.

Requirements

Experience & Skills

• 2–4 years of experience in customer service, inside sales, or order management— ideally within an industrial, manufacturing, or technical environment.
• Proficient with CRM software and comfortable learning proprietary CPQ/quoting tools.
• Detail-oriented and capable of managing multiple moving orders simultaneously.
• Strong written and verbal communication skills for handling technical product queries.

Nice to Have

• Background in industrial measurement, safety, or process control products.
• Familiarity with ERP systems (e.g., Microsoft Dynamics 365/Business Central).

• Exposure to export compliance or international shipping.

What Our Client Offers

• Clear growth path into senior account management or inside sales roles.

• Comprehensive product and systems onboarding.

• Competitive compensation package in a stable, global industry.