Senior Director, Quality

Compensation/ Benefits:

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $155,000 - $200,000 plus a variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

Senior Director, Quality

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Overview: The Senior Director, Quality is a strategic and operational leader responsible for embedding a culture of quality across the entire Supply Chain organization. This role ensures that sourcing, manufacturing, distribution, and customer delivery consistently meet or exceed customer expectations for quality, reliability, and service.


This position leads the Quality Management System (QMS) to ensure facilities, equipment, personnel, and processes conform to internal guidelines and external regulatory standards. Working across departments, the Senior Director defines and promotes a Quality Mindset, driving continuous improvement, supplier excellence, and operational efficiency that supports business growth.

The Senior Director, Quality plays a pivotal role in ensuring our global supply chain delivers excellence at every stage. By embedding quality into the core of our operations, this leader will drive customer satisfaction, operational efficiency, and sustainable growth.

Key Responsibilities:

• Lead quality strategy across the end-to-end supply chain, integrating best practices into sourcing, manufacturing, logistics, and distribution.
• Establish and maintain a scalable QMS that meets growth, compliance, and regulatory requirements (including ISO 9001).
• Partner with Supply Chain, Operations, and Engineering leadership to define standards, metrics, and continuous improvement goals.
• Ensure products and processes meet or exceed customer requirements while minimizing risk, waste, and rework.
• Drive supplier quality programs, including qualification, auditing, and ongoing performance monitoring.
• Collaborate on new product designs, manufacturing methods, and process capability improvements.
• Prepare and analyze product/process quality reports, implementing corrective and preventive actions.
• Champion Lean, Six Sigma, and problem-solving methodologies to reduce variability and defects.
• Build, mentor, and lead a high-performing Quality and Operational Excellence team.
• Manage financial performance by developing budgets, tracking expenditures, and initiating corrective actions where needed.
• Lead customer feedback loops to strengthen operational outcomes and customer satisfaction.