Warranty Quality Manager - Eaton Cummins Automated Transmission Technologies

DESCRIPTION

We are looking for a talented Warranty Quality Manager to join our team in Eaton Cummins Joint Venture (ECJV): Eaton Cummins Automated Transmission Technologies in MI, Galesburg.

Job Summary:

Manages a Warranty Quality team in the areas of adjudication, audit, administration, process, systems support across or specific to a Business Unit (BU) or Area Business Organization (ABO), according to the terms of the warranty manual, coverages, or warranty contracts applicable.

In this role, you will make an impact in the following ways:

• Attracts Top Talent: You will strengthen the organization’s future by identifying, engaging, and selecting high‑caliber talent that elevates team performance.
• Builds Effective Teams: You will create cohesive, high‑identity teams that leverage diverse strengths and perspectives to achieve shared goals.
• Builds Networks: You will expand the organization’s reach by cultivating strong internal and external relationships that enable collaboration and knowledge‑sharing.
• Collaborates: You will drive better outcomes by forming productive partnerships and working seamlessly across functions to meet shared objectives.
• Communicates Effectively: You will tailor communication to different audiences, ensuring clarity, alignment, and understanding across all levels of the organization.
• Develops Talent: You will invest in people’s growth by coaching, supporting career development, and aligning individual strengths with organizational needs.
• Manages Conflict: You will maintain a healthy team environment by addressing conflict constructively and guiding others toward resolution with minimal disruption.
• Leads with Data & Problem Solving: You will elevate decision‑making by applying data analytics, structured problem‑solving, and Quality 4.0 tools to uncover insights, improve processes, and enhance customer satisfaction.

RESPONSIBILITIES

To be successful in this role, you will need the following:

• Expert Warranty & Quality Leadership: Deep understanding of end‑to‑end warranty processes, contract requirements, payment decision governance, and the ability to resolve complex escalations while meeting time, financial, and compliance targets.
• Strong Analytical & Continuous Improvement Capability: Ability to interpret data, identify trends, drive cross‑functional solutions, and lead ongoing improvements in tools, systems, and processes—including analytics, cost reconciliation, and system testing.
• People Leadership & Talent Development: Skill in selecting, coaching, and developing a high‑performing warranty team; assigning work effectively; providing clear feedback; and building capability aligned with Quality 4.0 and Destination Zero.
• Strategic Execution & Cross‑Functional Influence: Capacity to innovate processes, meet KPIs, support global service provider certification, and collaborate across functions to prioritize improvements and deliver consistent, customer‑focused outcomes.

Education, Licenses, Certifications:

College, university, or equivalent degree required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant relevant work experience, including supervisory experience, required.

QUALIFICATIONS

This role will be an employee of the Eaton Cummins Joint Venture: Eaton Cummins Automated Transmission Technologies.

The role will primarily support Warranty, Supplier Quality, and supplier recovery for the Eaton Cummins JV transmission business. This role will focus on working with ECJV's global team. Additional responsibilities include:

• Primary facing Quality and Warranty resources with extensive reporting and review activities with our key OEMs, suppliers and internal stakeholders.
• Tracking and reporting of KPI's for warranty, quality, and supplier recovery.
• Issue and lead project updates shared, digitally and in person across multiple regions and time zones.
• Internal coordination across multiple functions to support our customers (Engineering, Service, Operations and commercial teams).

Important skills required for success in this role include:

• Strong Communication skills - written, verbal, for both informal and formal forums required. Experience with the communication of technical issues is helpful.
• Problem Solving across a variety of products and mid-level understanding of ECJV products are helpful.
• Customer-facing conflict resolution experience helpful.
• Familiarity with Quality tools, including digital tools and processes helpful. Experience with Weibull analysis, PowerBI reporting and C360 tools preferred.

This role is considered internal for employees of the Eaton Cummins JV [ECJV]: Eaton Cummins Automated Transmission Technologies. External candidates (including parent company employees) are welcome to apply using careers.cummins.com.

Compensation and Benefits

The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2426664

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.