Partner Operations Manager - RethinkCare

About RethinkFirst 

RethinkFirst is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes. 

We're on a mission to make behavioral health more effective, equitable, and human.

The Partner Operations Manager is responsible for managing and optimizing all operational aspects of RethinkCare’s partner sales channel. This role ensures that partners who sell RethinkCare—such as brokers, consultants, and strategic channel partners—have the processes, tools, and support needed to successfully sell and deliver RethinkCare’s products. 

This is a highly cross-functional role working closely with Sales, Partnerships, Customer Success, Finance, and Legal to ensure partner efficiency, accuracy, and scalability. 

Key Responsibilities 

Partner Operations & Process Management 

• Own end-to-end operational workflows for partner-sold deals, from opportunity creation through contract execution and launch 

• Manage partner-related processes including deal registration, approvals, pricing, commissions, and renewals 

• Ensure partner deals are accurately tracked in CRM and internal systems 

• Identify and implement process improvements to scale partner operations efficiently 

Cross-Functional Coordination 

• Act as the operational liaison between Partnerships, Sales, Customer Success, Finance, and Legal 

• Support contract execution, partner agreements, and documentation 

• Coordinate partner onboarding and ongoing operational support 

• Ensure smooth handoffs between sales, implementation, and customer success teams for partner-sold customers 

Data, Reporting & Insights 

• Own partner channel reporting, including pipeline, bookings, revenue, commissions, and performance metrics 

• Provide insights and recommendations to leadership on partner channel efficiency and growth opportunities 

• Ensure data integrity and operational consistency across systems 

Enablement & Documentation 

• Create and maintain partner operational documentation, playbooks, and SOPs 

• Support partner enablement efforts by ensuring processes are clear, repeatable, and easy to follow 

• Help scale partner operations as the channel grows in volume and complexity 

Success Metrics 

• Accuracy and timeliness of partner deal processing 

• Partner satisfaction with operational support 

• Reduction in deal cycle time and operational friction 

• Clean, reliable partner reporting and forecasting 

Qualifications 

• 4–7+ years of experience in sales operations, partner operations, revenue operations, or similar roles 

• Experience supporting channel or partner sales models 

• Strong project management and process design skills 

• High attention to detail with strong analytical capabilities 

• Comfortable working cross-functionally in a fast-paced environment 

• CRM and sales operations tooling experience (Salesforce preferred) 

Nice to Have 

• Experience in healthcare, benefits, HR tech, or SaaS 

• Experience supporting broker or consultant partner models 

• Background in RevOps or scaling operational systems 

Location:  Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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