IT Applications Support Specialist

Description

We are seeking a collaborative and solutions-driven IT Applications Support Specialist to join our team. This entry-level role is ideal for candidates with 0–3 years of experience, including internships or early career experience. The focus is on business application support—not hardware or networking—so we’re looking for individuals eager to work with tools like JD Edwards (JDE), Salesforce, Power BI, and emerging AI solutions, as well as SQL and data analysis. This is not a remote position.

About W.S. Darley & Co

Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovative emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.

Requirements

• Provide support for applications such as JD Edwards, Salesforce, Power BI, and AI tools.
• Troubleshoot and resolve application-related issues.
• Assist with application configuration, maintenance, and upgrades.
• Collaborate with IT teams to ensure smooth integration across systems.
• Document issues and resolutions for future reference.
• Train and support end-users on application functionality.
• Monitor application performance and ensure security compliance.
• Perform basic SQL queries and data analysis to support reporting and decision-making.

Requirements

• 0–3 years of experience in IT application support or related roles (internship experience welcome).
• Familiarity with JD Edwards, Salesforce, Power BI, and SQL or similar tools are preferred.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Bachelor’s degree in IT, Computer Science, or related field preferred (or equivalent experience).

Benefits Offered

• PTO
• Paid Holidays
• Tuition Reimbursement
• Health & Wellness Reimbursement
• Medical
• Dental
• Vision
• Life & Disability
• HSA with Darley contribution
• FSA
• 401K/Roth with match and profit sharing
• Darley paid life insurance

AAP/EEO Statement

Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Salary Description

70,000 to 80,000