Application Specialist

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Application Specialist is responsible for various aspects of the Certificate Issuance Operation within the Operational Strategy team. The successful candidate will have insurance brokerage experience as a Client Service Representative or have an aptitude for learning the technical and operational aspects of Epic and/or systems support experience related to configuring and supporting Platform Reporting, Client Platform Roll Outs, and Client Portal related experience. The role is a combination of technical, insurance workflow and support for AJG’s insurance broking processes for existing branches and new merger partners. This role will be involved in the day-to-day operations of the system/process, client facing onboarding, Reporting and analytics. Additionally, this Application Specialist will be a member of various project teams, system testing and compliance and interacting with vendors.

The role requires a self-starter who is a quick learner capable of working independently and in a highly collaborative team environment. This team member must excel at meeting deadlines and have superior organizational and problem-solving skills. The candidate will have the experience and ability to support and enable current business and system processes while working on varying projects to improve operational efficiencies and continue to expand AJG’s use of the Gallagher Portal amongst our clients.

• Perform day-to-day operational processes related to CSR24 and associated interfaces for existing AJG branches
• Coordinate and execute all steps related to new merger partners for Client Portal onboarding and setup, working closely with M&A integration and conversion teams and merger partner staff
• Manage CSR24 Conversion Migrations
• Support CSR24 maintenance updates, including coordinating and executing testing as well as coordinating training and communication efforts and providing go-live approvals
• Participate in operational strategy and other projects as a subject matter expert and/or owner of assigned tasks
• Support requests regarding development and enhancement requests for the Platform including submission, testing, communications and rollout
• Own communication and status reporting related to Platform functions, configuration and performance including User access, maintenance and SOC2 Reporting
• Manage and Report on Usage Metrics
• Drive Client Adoption with large scale rollouts and also, client facing demonstrations and onboarding to the Platform
• Participate in and Manage Gallagher compliant testing processes and communication for new releases for both the Client and Service sides of the Platform
• Serve as a business application support escalation for the Support Desk for the Platform
• Perform required system administration tasks including Platform configuration, Script testing and applications
• Assist IT, vendors and business system analysts in performing root cause analysis and issue remediation
• Lead and/or participate in evaluating, reviewing and improving existing processes and implementing same
• Own and update system administration documentation and create new documentation as needed
• Collaborate with other operational support areas to tie together workflows used in AJG branches and Standard Operating Procedures executed by an off-shore team for an optimal download suspense and escalation process
• Provide certificate process owner back-up, including coordination of cert interim and renewal tasks with the GSC team
• Other assignments and duties as required by role.

• 3+ years working in insurance brokerage, preferably with both commercial and personal lines background
• 3+ years supporting and resolving issues for agency management systems (Epic & CSR24 Experience preferred), business workflows, production support, user support, configuration troubleshooting, interacting with vendors and carriers
• Experience with system integrations (APIs)
• Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.

#APIntegration

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.