Communications Technician

We are seeking a skilled and dependable Communications Technician to support and maintain voice communications infrastructure in a dynamic, multi-location environment. This role is ideal for a technically strong professional with experience troubleshooting telecommunications systems, carrier circuits, and communications equipment who enjoys hands-on problem solving and delivering exceptional customer support.

The ideal candidate is proactive, detail-oriented, and comfortable working independently while supporting critical communication systems and infrastructure.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Responsibilities

• Monitor, diagnose, troubleshoot, and repair communications networks, equipment, and software in accordance with established procedures

• Troubleshoot and resolve issues related to voice communications infrastructure, including voice gateways, carrier circuits, and DMARC connections

• Diagnose carrier-related issues involving digital and analog circuits and coordinate directly with carrier service providers through ticket management and follow-up

• Install, configure, and maintain communications equipment at the board level or as directed

• Support and troubleshoot Cisco Unified Communications Manager (CUCM), Cisco Unity, and Cisco UCCX technologies as needed

• Assist users with communication system questions, features, and functionality

• Enter and maintain incident and service request tickets within ServiceNow or similar ITSM systems with accurate and detailed documentation

• Maintain service activity records including maintenance history, repairs performed, and inventory usage

• Monitor inventory levels and communicate equipment or supply needs proactively

• Assist and mentor newer Communications Technicians in system orientation and troubleshooting processes

• Coordinate with carriers and vendors requiring access to communications equipment and facilities

• Maintain a safe, organized, and professional work environment
  Support special projects and additional technical initiatives as assigned

Qualifications

• Associate degree in Electronics, Telecommunications, or related technical field preferred, or graduation from a technical/trade school

• Minimum of 3 years of experience troubleshooting and resolving telecommunications or voice infrastructure issues

• Experience working with voice gateways, carrier circuits, and DMARC environments required
  Experience supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity preferred

• Experience with Cisco UCCX and Finesse call center technologies preferred

• Experience in academic or healthcare environments is a plus

• Strong understanding of digital and analog circuitry and data transmission techniques

• Familiarity with communications testing equipment including digital multimeters, transmission test sets, tone generators, tone tracers, and related telecom tools

• Proficiency using hand tools and communications maintenance equipment

• Ability to read and interpret technical drawings and schematics preferred
• Basic knowledge of Microsoft Office applications required
  Experience with ServiceNow or similar service management platforms preferred

• Valid driver’s license required

Ideal Candidate

• Strong troubleshooting and analytical problem-solving abilities

• Excellent communication and customer service skills

• Ability to prioritize tasks and manage time effectively

• Comfortable working independently with minimal supervision

• Adaptable to multi-shift and multi-location work environments

• Detail-oriented with strong technical documentation skills

• Team-oriented with a willingness to support and mentor others

This is an excellent opportunity to join a collaborative technical environment supporting critical communications systems and infrastructure operations.