Supervisor client operations

Company Description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Overview

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including: Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Starcom from our competitors and provide a critical foundation to new hires within the company, prior to potential rotations to other practice areas.

Responsibilities

Macro Tasks

• Project management
• Process improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance
• Supervise 2-3 Associates
  
  

Daily Tasks

• Work hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Associates’ workload
• Lead Associates’ career development via teaching tasks and coaching skills
• Connect with Strategy and Investment peers on account-specific requests
• Oversee & manage Financial tasks
• Managing client-specific billing procedures
• Create/enforce workflows & processes such as:
  • Billing verification process project management
• Manage competitive data and assemble competitive reporting process
• Ensure accuracy of data pulls from various systems (Nielsen, MRI, Media Tools, TARDIIS)
• Compile, or guide team members in compiling, client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems
• Participate in and/or lead team meetings, coordinate social events client-related functions
• Assist with global billing and reporting, depending upon the client
• Provide support on new business pitches, as needed
  
  

Qualifications

What you’re like:

• Able to balance numerous, simultaneous work streams
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Motivated to ensure a competent team, who has fun while achieving accomplishments
• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships - a creative problem solver, a customer service expert, a great team player.
• A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
  
  

Qualifications:

• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related.
• Proficiency in making progress/completing work, even with overlapping deadlines
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
  
  

Additional Information

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power Of One Starts With Our People! To Do Powerful Things, We Offer Powerful Resources. Our Best-in-class Wellness And Benefits Offerings Include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  
  

The benefits offerings listed are available to U.S. based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Compensation Range:

$73,910 - $106,260 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/20/2025.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines.