Japanese Bilingual Inside Sales/ Moving Coordinator- (TEMP TO HIRE) Elk Grove Village, Illinois #11743

Japanese logistics company is seeking Japanese Bilingual Inside Sales/Moving Coordinator in Elk Grove Village, IL (TEMP TO HIRE)

Position Summary:

Role and Responsibilities

Inside Sales is primarily responsible for assisting sales by answering customer inquiries, preparing quotations, approaching to new customers and so on. Moving responsibility is mainly arrangement between the customer and moving companies. In addition, sometimes visit the moving site to supervise a smooth moving operation.

Responsibilities:
• Support and actively participate in all aspects of the sales process.
• Support and manage assigned customer transition from the Business Development Group during customer implementation.
• Insure all assigned customer’s pricing, RFP responses, and bids are completed and delivered accurately and timely.
• Support SOP creation, management, updating and adherence for assigned customers.
• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services
• Maintaining and improving the database of prospects
• Researching for new leads
• Providing assistance to sales team members as needed
• Creating and processing sales in a timely manner
• Expediting requests rush orders and altering sales orders and shipping information as required
• Communicate with a team of other Movers and arrange deliver and set-up.
• Respond to inquiries and requests from clients in a professional manner
• Supervise movers at customers home.
Alignment:
• Reports to Chicago Sales Manager
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
• Works closely with the Customer Service Team members to ensure customer satisfaction and problem resolution

Qualifications and skills
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated customer service skills
• A positive attitude
• Being results driven and self-motivated
• Knowing the product or service inside and out
• Attention to details (every email), and need to respond promptly.
• Familiar with all Export/Import regulations.
• Knowledge of basic computer skills.